Principal Software Engineer

Microsoft
United States, Washington, Redmond
Jan 08, 2025
OverviewAre you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience (CXP) team's mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work. The focus of our Azure CXP Engineering is to build extensible platforms, connect customer experiences (CX), enable digital transformation, and improve customer outcomes. Our top-level objectives include winning customer satisfaction by providing the help they need and reducing customer challenges. Our team believes in living the core Microsoft values of Respect, Integrity and Accountability. We are looking for a Principal Software Engineer with a passion for delivering well-designed, scalable, and reliable software for large-scale projects. As part of this role, you will collaborate closely with multiple teams across Microsoft to deliver key customer solutions and the technology to support them.You will be a meaningful part of a team that values diversity of thought and recognizes everyone for their personal strengths and desire to learn and grow. Every day, our customers stake their business and reputation on cloud. You can help Azure CXP provide our customers with the world-class cloud services they need to succeed. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. ResponsibilitiesProduce extensible and maintainable designs and code.Implements high quality code, maintainable code to be used across products with designs. Optimize, debug, and refactor code to improve performance and maintainability, and effectiveness.Apply debugging tools and examine logs, telemetry, and other methods to verify assumptions through writing and developing code proactively before issues occur and reactively as issues occur for products.Leads identification of dependencies and the development of design documents for a product, application, service or platform. Demonstrates deep understanding of up and downstream effects of solutions and work provided to ensure appropriate security and performance, driving reliability in the solutions.Independently creates clear plans for testing and assuring the quality of solutions and defines success for the outcomes of tests.Leads efforts to ensure the correct processes are followed to achieve a high degree of security, privacy, safety, and accessibility across solutions and teams.