Commercial Manager - Industrial

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

The role of the Commercial Manager (CM) is to lead and manage a regional customer care team. Provides the necessary guidance and accountability to achieve set commercial targets through existing account maintenance. Responsible for ensuring that the administrative and logistical execution of the customer service process is done effectively and efficiently to exceed customer expectations and maximize the profitable sale of CSA Group products and services. Provides structure and leadership, and coordinates and supervises the development and training of Customer Care Specialist (CCSs) in the region. Recruits and selects personnel, and is responsible for training, budgeting, annual goal setting, and monitoring set measurements against goals on a proscribed basis. Ensures growth of Cross Market Services (CMs) opportunities and other ancillary services through the normal interaction with existing customers. Works as part of a North American team to help improve service and ensure that North American Goals for Industrial Equipment and Hazardous Loca are achieved.

Responsibilities:

• Provides leadership and direction to the regional CCSs on an ongoing basis

• Motivates and promotes cross selling and superior customer service

• Regularly acts as a decision maker to effectively disposition customer issues and complaints

• Hires, trains and develops regional CCSs to ensure Commercial objectives/targets are met

• Enabler for strong communication, regular product knowledge and corporate goals and vision

• Contributes to strategic direction through the development of an understanding of our customers' business environment

• Executes promotional/Notices/IFR Findings campaigns

• Participates in and leads special projects as required, and makes recommendations to improve processes and follows up to ensure the goals are met

Education and Experience:

• Bachelor's Degree and 6 or more years Sales experience or equivalent industry experience.

• Prior management experience preferred.

• Proven ability to lead teams to achieving targets.

Skills:

• Organized and independent.

• Proven ability of confidentiality in previous positions.

• Strong initiative and ability to develop new customer contacts.

• Strong organization and time management skills.

• Computer proficiency in Word, Excel, PowerPoint and CRM database applications.