-Presenting and successfully closing client renewals by carefully analyzing the renewal prior to release to the client and preparing material to support the renewal proposal including handling all sales presentations.
-Routinely visiting clients and/or their consultants and keeping clients informed of issues that may impact benefits and rates.
-Overseeing and managing the administration of the client's benefit plan by initiating follow up resolution of all service inquiries involving claims, membership, billing and interpretation of contract provisions, benefits/plan design and other administrative requests originating from client groups in a timely fashion.
-Focusing on client satisfaction, retention and growth while collaborating effectively with other areas of EmblemHealth to proactively prevent and resolve issues as needed.
-Presenting client Statement of Experience and other year-end reports that highlight the value proposition of the plan.
-Actively participating in the organizing and execution of sales campaigns such as annual reopeners for the purpose of increasing membership.
-Developing strategies to identify opportunities with assigned client groups to upsell additional coverage and lines of business.
-Remaining current with EmblemHealth's benefits and capabilities, industry trends, competitive strategies and governmental regulations.
-Ensuring State licensure requirements are met and up to date.
-Generating reports to management that communicate accurate, complete and current information on account status including competitive intelligence.
-Working with community, civic and professional organizations to present information on health care issues, promoting a positive corporate image as well as attending client functions after business hours.
-Maintaining records, preparing reports and written correspondence, direct materials, completing forms and documents in a timely and accurate manner.
-Assisting less experienced Account Executives with more complex prospect and customer issues.
-Acting as a team lead if assigned to the same book of business.
-Serving as SME (subject matter expert) on process improvement issues for Account Management.
-Representing Account Management in internal meetings by assuming an active role.
-Performing other duties as assigned or required.
Qualifications
-Bachelor's degree preferred but not required (Preferred)
-Minimum of 2 years of experience in a health insurance field (Required)
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Must obtain a NYS Health/Life Agents license within 60 days of employment (Required)
-Proficient in Microsoft Word, Excel and PowerPoint (Required)
-Must be goal driven (Required)
-Must have strong presentation and excellent organizational skills (Required)
-Must have the ability to multi-task (Required).
-Must have excellent interpersonal skills (Required)
-Excellent communication skills, both verbal and written (Required)
AN EQUAL EMPLOYMENT OPPPORTUNITY EMPLOYER M/F/H/V
Recruitment may also be conducted externally in order to obtain the best-qualified candidates.
EmblemHealth
Dec 05, 2024