Quality Control Specialist

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other-that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.

The Role in Brief:

Quality Control Specialist

The Quality Control Specialist improves the quality and production of our web products and email marketing campaigns for our higher education partners. In addition to performing quality control testing, this position is responsible for active contributions to team discussions and communicating observed areas of needed improvement. This individual will serve as a subject matter expert on our internal products.

This role is based in Richmond, VA.

Primary Responsibilities:

• Perform QC testing: review and test all emails, web pages, reports and administrative areas for functionality, appearance and general adherence across a comprehensive list of platforms, browsers and devices
• Ensure the consistency of digital campaigns, including all associated emails, and follow company standard QC guidelines
• Document and communicate defects found during review and testing for efficient resolution
• Serve as specific product Subject Matter Expert (SME) to keep team knowledgeable of functionality requirements, as well as to train for product updates
• Perform additional tasks as assigned

Basic Qualifications:

• High School diploma or GED
• Minimum 2 years of quality control or related experience
• Experience using project management platform, preferably Workfront
• Ability to manage time and tasks to meet established deadlines
• Ability to collaborate in a small team setting
• Familiarity with internet browsers
• Demonstrated attention to detail to be able to locate errors in digital media forums
• Proficiency using a PC, Mac and various mobile devices alongside Microsoft products (Outlook, Word and Excel), as well as Adobe Acrobat

Ideal Qualifications:

• Experience with creating and editing training and process documentation (i.e. Confluence)
• Basic knowledge of Acquia Campaign Studio marketing automation software
• Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment in support of EAB's DE&I Promise

If you've reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome diversity of background and experience. We would encourage you to submit an application if this is a role you would be passionate about doing every day.

Compensation:

The anticipated starting salary range for this role is $45,000-$47,500 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting salary range for their role.

Benefits:

This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future.

At EAB, we believe that to fulfill our mission to "make education smarter and our communities stronger" we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don't discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.