OFFICE SUPPORT ASSISTANT IV

The Department of Biomedical Informatics, Biostatistics and Medical Epidemiology.

The primary responsibility of this position is to provide interviewer monitoring, training support, coaching and supervision for new telephone interviewers. The position provides dual functionality, based on the complex and varied operational needs of the Center for Medical Epidemiology and Population Health (CMEPH), which operates seven days a week and makes calls based on the time zone in which potential respondents live. The person occupying this position must be able and willing to work days, evenings and weekends as needed.

This position provides general/routine administrative and office support that includes a broad range of duties.

They will:
- Understand how tasks/activities relate to others on the team and how the team integrates with other related, similar teams.
- Organize and complete structured assignments according to priorities.
- Recognize and solve typical problems that occur in their own work area without supervisory approval.
- Evaluate and select solutions from established options/procedures.
- Impact their own team through the quality of the services or information provided.
- Communicate through the regular exchange of information.

Shift Type: Varied. Center is open 9 a.m.-9 p.m. Mon-Fri, 10 a.m.-6 p.m. Sat, 12 p.m.-8 p.m. Sun.
Flexibility for Alternative Schedules: Yes

High school diploma or equivalent and at least 5 years of experience from which comparable knowledge and skills can be acquired is necessary.

Education: Bachelor's degree
Years of Experience: 2 years' supervisory experience.
Additional Training: Bilingual and fluent in both English and Spanish. Prior experience with human subjects and/or patient experience surveys.

Hiring Range: $14.51-$25.33/hourly
Grade: GGS-006
University Title: OFFICE SUPPORT ASSISTANT IV
Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

In addition to filling out the online application, please provide a cover letter and resume.

CMEPH information: https://medicine.missouri.edu/CMEPH

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Values Commitment

We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call the Director of Employee and Labor Relations at 573-882-2146.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.