ServiceNow Technical Lead

Responsibilities:

• The position's essential duties include the following:
• Leads and completes all technical aspects and tool solution delivery including application UI configuration, workflow configuration, development of required client-specific reporting, and development of requirement integration components (SSO, LDAP, etc.).
• Serves as a hands-on ServiceNow specialist, BA, developer and a key resource in developing solutions and applications for the company's ITSM, ITBM and ServiceNow system.
• Collaborates effectively with ServiceNow users and stakeholders to develop solutions and execute changes.
• Supports and enhances reporting solutions both within ServiceNow and through external reporting solutions to support Company requirements.
• Designs, develops, documents, maintains, administers, and continuously improves the company's ITSM, ITBM and ServiceNow system.
• Creates and configures Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow.
• Provides high-level design and implementation of technical solutions for ServiceNow - understanding the workflow engines is necessary.
• Evaluates and report on new ServiceNow technologies and make recommendations for solutions to deliver customer value and enhance the capabilities of cloud-based and virtualized services.
• Maintains technical expertise, relevant industry standards, and best practices in ServiceNow.
• Creates and configures Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.
• Develops the application including configuration, report and dashboard development, and data migration, where applicable.
• Loads, manipulates, and maintains data between ServiceNow and other systems, including Jira, Splunk, Tenable, and Tableau.
• Carries out unit-testing and defect resolution.
• Obtains and analyzes business requirements and documents technical solutions.
• Attends Scrum meetings and keeps PM and team apprised of status.
• Other duties as assigned.

Length Of Experience

• The minimum amount of total "on-the-job" experience required is seven (7+) years, for the position.
• This means experience in a related area or time spent performing similar work that provides the background for the current position.

Certifications (Required)

• ServiceNow Certified System Administrator certification required (admin or higher)

Certifications (Preferred):

• ServiceNow CIS - IT Service Management certification preferred.
• ServiceNow CIS - Project Portfolio Management certification preferred.
• ServiceNow CIS - Software Asset Management certification preferred.
• ServiceNow CAS - Performance Analytics certification preferred.

Education

• A Bachelor's Degree in Computer Science and/or Information Technology; relevant work experience (over seven years) may be acceptable.