Director Program Management

Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k)
United States, Texas, Dallas
Jan 03, 2025
Program Management Director A core principle of Change Management strategy is stakeholder engagement. Stakeholders are intended to provide functional and domain specific expertise to de-risk the execution of Change. To operationalize this principal, the Change Delivery function employs a layered approach based on the scale and scope of a change, all intended to drive successful enterprise coordination, delivery and execution. 1. Change Events -- managed by the Change Delivery Managers (and the Change Management Leads). Responsible for all Business and Process Changes owned within one Business Council (LOB). Can coordinate cross-functional impacts / dependencies with other Business Councils if less complex in nature. Examples include: New Procedure, Customer Login Button, etc... 2. Projects -- managed by the Program Management Director (and the Project Managers). Responsible for complex change that is driven by an owning Business Council (LOB) with material impacts across other Business Councils. Project managers seek approvals for design and delivery of the change and sequence the work performed across various Change Delivery Managers / Business Councils. Example: Rolling out a new regulation. 3. Programs -- managed by the Program Management Director (and the Program Managers). Responsible for biggest and most complex technical or business initiatives across multiple Business Councils (LOBs). These do not align to any one Business Council and have a customized group of stakeholders. Many projects will make up the Program. Program Managers orchestrate to ensure the design and delivery of the change is completed and sequence the work performed across various Project Managers and Change Delivery Managers/Business Councils. Example: Work managed by the RPO/Remediation. The Program Management Director is responsible for all aspects of the Project and Program Management. Responsibilities include Project and Program communications and portfolio oversight, process adherence monitoring and end-to-end orchestration ensuring Project and Programs highly coordinated to achieve intended business outcomes. This role partners directly with the Change Delivery organization and a senior slate of cross-functional stakeholders to oversee the execution of large enterprise efforts. The Program Director will direct, plan, organize, coordinate, and monitor complex and/or large-scale cross-functional department and enterprise-level efforts consisting of portfolios of business process and/or technology changes. This role will lead a group of Project and Program Managers who will be assigned across various efforts and may also manage a small inventory of critical / high priority Programs directly. Position Responsibilities Strategy: Partner with Director Change Delivery to establish project and program delivery and team-based performance metrics to drive performance against proven best practices. Continuously transform the organization to elevate capabilities and drive efficient delivery of work efforts. Develop and lead robust Program communications strategy as key vehicle for stakeholder engagement and overall Program portfolio health. Directly influence senior level stakeholders on current project and program management principles and processes to deliver coordinated business outcomes. Adequately maintain workforce planning and capacity management forecasts associated with program and project delivery. Proactively identify and mitigate end-to-end Program and Project risk through process adherence and oversight of key tollgates, controls, and artifacts. Partner cross-functionally with stakeholders to provide strategic and tactical thought partnership to effectively drive program operating success. Delivery, Planning and Execution: Aggregate portfolio insights for investment planning, workforce and capacity management and roadmap dependencies / sequencing. Conduct project and program portfolio reviews to maintain Program level health. Establish and maintain effective project and portfolio level governance to ensure delivery is executed in a controlled manner and risks are proactively managed. Establish and or enhance enterprise practices where appropriate to mature and drive consistent and efficient execution. Establish and publish team and product/platform metrics that reflect effectiveness and optimize performance through continuous improvement. Serve as the primary point of escalation and lead all efforts towards the "path to green" as needed. Conduct regular Project and Program health assessments, set and oversee targeted actionable improvement plans. Working with the Change Management Program Office Director, continuously improve project and program management processes, artifacts, and methodologies to enhance efficiency and effectiveness in alignment with ECPMO standards. Develop and manage program budgets, tracking resourcing and investments ensuring financial goals are met. Communication and Management: Establish consistent and robust standards for Project and Program level communications. Oversee the project and program portfolios, ensuring efforts are aligned with business priorities and delivered on time and within budget. Central point of communication with senior stakeholders maintaining engagement and fostering key decision points. Build relationships and collaborate with key stakeholders to ensure delivery of commitments. Highly coordinate with ECPMO executive leadership and ECPMO Change Delivery on Program status and delivery strategy. Leadership and People Management: Assign workload reflecting the team members skill set and experience with an eye toward cross training, development, and timely and quality task completion. Lead, coach and manage team members; develop team to consistently deliver programs and the related systems with quality, on time and within budget. Manage personnel processes for employees, including selection, training, performance management, compensation, disciplinary actions, talent management, development, and retention. Lead the team's efforts related to diversity and inclusion. Position Qualifications Bachelor's Degree from an accredited university or Highschool/GED With 6 years of Business strategy, Change and/or Program Management Experience 10 or more years Experience in project and program planning for a large enterprise 10 or more years Experience working with senior leadership to manage strategic planning frameworks and processes 10 or more years Experience in managing multiple, large, cross-functional teams or projects 10 or more years Experience utilizing the tools, techniques, and acceptable business practices associated with managing a portfolio 5 years Experience working in an Agile delivery model 5 years Managing others including leading and motivating large diverse teams Experience in Financial Services in a regulatory environment and/or banking preferred Experience in Resolution Planning preferred Licenses/Certifications Preferred: PMP Certification (Project Management Professional) Preferred: PMI-ACPr - PMI Agile Certified Practitioner Work Best Category: Category C - Days in the office will either be designated days or will vary week to week from 2-5 days Hours: 8:00am - 5:00pm Monday - Friday Salary: To Be Determined Based on Individual Experience About Comerica We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure. Upon offer, Comerica conducts a comprehensive background and fingerprint check. NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act. Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico. Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.