Manager, Application Development

The Manager of Application Development is responsible for leading application development (emphasis on customizing purchased applications with some custom development), integration and maintenance. This leader will direct applications strategy and requirements development with key business owners and stakeholders. The manager engages with and manages the relationship with stakeholders to gain a strong understanding of the business needs and how software can enable the required business functionality. This position works across Concentra business units and within IS to ensure that project and production objectives are successfully met.

Provide technical leadership to application development teams, setting high standards for software design, coding, and testing.
• Manage teams of developers, analysts, quality assurance, and architects by providing direction, mentorship, and support, fostering a collaborative and high-performance work environment.
• Manage personnel and contractors as part of development teams
• Ensure the delivery of exceptional customer service by designing, developing, upgrading, releasing and maintaining Concentra's business capabilities using a planned and structured process
• Stay current with emerging technologies and industry best practices, guiding the team in adopting innovative solutions and maintaining technical excellence.
• Allocate team resources effectively, balancing workloads and skill sets to optimize productivity.
• Implement and uphold software development standards and quality assurance processes to deliver reliable, secure, and scalable solutions.
• Assist in resolving complex technical challenges and provide guidance to team members.
• Collaborate with product owners, project managers, scrum masters and stakeholders to define project scope, requirements, and timelines.
• Mentor and coach team members, helping them grow their technical and functional skills.
• Oversee quality assurance processes to ensure the delivery of high-quality, bug-free software.
• Ensure thorough technical documentation, including design specifications, code documentation, and deployment guides.
• Evolve and mature the current systems and applications architecture. Introduce technology best practices and design patterns as needed
• Provide technology process leadership to develop lean and agile processes to quickly deliver the product or feature with acceptable quality to market. Collaborate with cross-functional teams to ensure seamless integration of software solutions into the business process.
• Manage the support workstream for applications that are owned, which include incident resolution and problem management, understand and ensure resolution according to service level agreements, and connection to other service delivery processes
• Continuously assess team and individual performance, providing constructive feedback and implementing performance improvement plans as necessary.
• Oversee the creation and maintenance of comprehensive technical documentation, facilitating knowledge sharing and ease of maintenance.
• Manage information systems colleagues and contractors to design, develop, and implement software changes.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Bachelor's degree in Computer Science/Computer Engineering from an accredited college or university or equivalent education and experience
• In lieu of undergraduate degree, the ratio is 1:1 meaning one year of college equals one year of work experience and vice versa
• Master's degree in Business and/or Computer Science is preferred
• Ongoing knowledge of architecture principles and best practices and new technologies

• 5+ yrs. software development experience.
• 3+ years' experience in leading or managing application development teams
• Large scale multi-site IS operations experience.
• PC Hardware and peripheral experience.
• Knowledge of browser-based technology.
• Understanding of operating systems such as Windows and OS X/iOS.
• Strong expertise in .NET, desktop applications, relational databases, cloud applications in AWS and/or Azure, and related technologies.
• Experience supporting multiple products, estimating project resource requirements, and managing product delivery schedules and associated risks

Job-related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Quickly grasp the essence and root causes of an issue. Good at integrating different ideas and points of view.
• Is able to provide technology process leadership to develop lean and agile processes to quickly deliver the product or feature with acceptable quality to market
• Recognizes when change is required and deals effectively with the uncertainty of change. Able to assess the implications of risks, and moves others to action, uses a variety of tools and approaches to solve complex problems effectively with rigorous logic and creative thinking. Able to simplify complex processes and figure out the steps to get things done in practice. Recognized for the quality of their thinking and ideas, sought out by others for their advice and solutions.
• Requires superior teamwork skills.
• Strong interpersonal and communication skills a must; ability to read, write, and speak in a professional manner.
• Excellent analytical and problem solving skills are essential.
• Must possess a personal sense of urgency.
• Ability to effectively multi-task and adapt to changing business priorities.
• Superior customer service skills.
• Excellent time management and organizational skills are required.
• Excellent attention to detail.
• Experience estimating project resource requirements, and managing product delivery schedules and associated risks

• 401(k) with Employer Match
• Medical/Vision/Prescription/Dental Plans
• Life Insurance/Disability
• Paid Time Off/Holidays
• Colleague Referral Bonus Program

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

Concentra is an Equal Opportunity Employer, M/F/Disability/Veteran.