DevOps Manager

The application window is expected to close on: December 16, 2024. Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

The successful applicant will provide ownership of and perform work in FedRAMP or IL-5 type environments, as well as supporting US government services, and therefore must be a U.S. citizen on U.S. soil.

What You'll Do

Cisco's Government, Trust & Technology Services (GTTS) organization is seeking a DevOps Manager. As the Team Manager you will provide oversight, mentoring and technical direction, specifically in support of our IT Business Services and Applications. You will lead a team of IT professionals passionate about delivering outstanding IT services in compliance with US Government requirements using on-prem and cloud technologies. You are encouraged to interact with all levels of management, collaborate with teams across Cisco, and support technical and career mentorship to your team.

Lead the development and implementation of IT service management frameworks, policies, and procedures to ensure the reliable delivery of to the organization.

Define and maintain service level agreements (SLAs) for all business IT services and ensure that they are met.

Manage a team of IT professionals responsible for delivering IT business services such as Jira, Confluence and other 3rd party business enablement tools, custom software development to solve unique internal operational business problems for our clients as well as endpoint and IAM service.

Ensure that all IT systems and services follow relevant industry standards and regulatory requirements.

Work with other IT teams to ensure that IT business services are integrated with other IT systems and services to support the organization's business needs.

Who You'll Work With

We are a diverse team of infrastructure and application development engineers, security and network specialists that deliver and operate secure IT solutions and capabilities spanning various technical disciplines across the full-service lifecycle. You will work with cross-functional teams to understand business requirements and translate them into IT solutions and collaborate with stakeholders to prioritize and manage the business services roadmap and ensure alignment with business objectives

Who You Are

Minimum Qualifications:

Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field

5 + years of professional work experience in IT service management, with a focus on IT services

5 + years of experience managing a team of IT professionals or processes

5 + years of work experience with software development and 3rd party tool deployment

Candidate must be a US Citizen, Green Card holders are not allowed due to US Government contractual requirements

Preferred Qualifications:

In-depth knowledge of IT service management frameworks such as ITIL

Experience with disaster recovery planning and execution

Azure, AWS, and GCP certifications or knowledge

Why Cisco

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!

Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data travels at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We help those who work in the health service to connect with patients and each other; schools, colleges and universities to teach in even the most challenging of times. We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

#WeAreCisco