Help Desk - Helpdesk Technician (Sr.)
 Quadrant, Inc. | |
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 Dec 12, 2024 | |
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Senior Helpdesk Technician Rosslyn, VA Pay From: $42/Hr MUST: Must have an Active Secret Clearance Experienced Senior Helpdesk Technician Must have an active Security+ Must have at least one of the following Current Microsoft certifications: Managing modern desktops, Endpoint administrator, Modern Desktop administrator, or Azure Virtual Desktop specialty 5+ years of directly related experience. Experience with on-premise and cloud-based Microsoft products such as Azure, Server 2019, Windows 10 & 11, Intune, Endpoint Manager, etc. Experience with Active Directory and creation/management of end user accounts Experience with building and maintaining Excellent analytical and problem-solving skills. Experience with Microsoft 365 Data center experience is a plus Federal government experience is mandatory Excellent customer service, problem-solving and communication skills Ability to work independently and in a team environment Strong attention to detail and ability to multitask Ability to sit at a computer workstation for extended periods of time. Ability to lift/carry sizeable objects from server rooms to workstation for maintenance BS/BA in Information Systems/Computer Science/related field or 5 years minimum relevant professional and technical experience. DUTIES: Provide technical support: Respond to help desk tickets, troubleshooting hardware and software issues, and providing technical assistance to end-users. Install and configure hardware and software: install, configure, and maintain hardware and software on end-user devices such as desktops, laptops, printers, mobile devices, and other peripherals. Maintain and update systems: Ensure that software and operating systems are up to date and free from bugs and malware. Diagnose and repair hardware issues: Identify hardware problems and making necessary repairs, such as replacing hard drives, motherboards, and memory. Configure and manage user and system accounts: Create, manage, and trouble shoot issues related to user and system accounts in a hybrid Active Directory/Entra ID environment to include management of mailboxes in Microsoft 365. Provide training: May provide training and support to employees on how to use hardware and software effectively. Document support activities: Keep detailed records of support activities, including issues resolved, hardware and software installed, and troubleshoot steps taken via the Scripps incident management system. Maintain inventory: Maintain an inventory of all hardware and software assets and ensuring that they are up to date. Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. | |