Transportation Operations Manager

Want to become a soaring UNCW Seahawk and work at one of the best universities on the East Coast? Want to put your toes in the sand after a day of work? The University of North Carolina Wilmington offers a wonderfully vibrant university community along with a beautiful location just miles from the beach.

Employees of UNCW are provided a comprehensive benefits package as well as other programs, resources, policies, and practices that help to support a work/life balance. Our programs have been designed to provide a variety of choices to best fit your needs and the needs of your family. Full time employees are eligible for dental, vision and health insurance plans. Health insurance benefit plans eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.

Full time employees are also eligible for the tuition waiver program which covers the cost of tuition and fees for up to three (3) undergraduate or graduate courses per academic year at UNCW or any other university within the UNC System. In addition, UNCW covers the cost of tuition and fees for one UNCW course each summer session.

As a full time employee, UNCW also offers a free membership to the Campus Recreation Center, free vaccine and booster shots offered on campus, meditation and yoga sessions, voluntary supplemental insurance coverages, pretax flexible spending accounts, 12 paid holidays, 24 hours of paid community service leave time, paid vacation and sick leave accrual and family medical leave after 12 months of continuous service.

We also offer an abundance of training and development programs through our Dare to Learn Academy, and the employee assistance program, many of which are offered free of charge.

Reporting to the Director of Parking & Transportation, the Transportation Operations Manager oversees the transportation program on the UNCW campus and associated sites. This position manages the contractual partnership with Cape Fear Public Transportation Authority (Wave Transit) currently consisting of (9) shuttles running on and off campus. This position also manages transportation and alternative transportation operations, education, and sustainable initiatives. This includes management of contracted and self-operated shuttles, motor vehicles, bicycles, skateboards, pedestrian, and all other micro-mobility travel throughout the university and satellite campuses, with the long-term goal of reducing the carbon footprint and accommodating alternative forms of transportation. This position assists leadership with new developments in areas such as carpooling, shuttle bus routes, bicycles, bike rack locations, bike-share stations, car-sharing spaces, etc., to support the planning process and assist in the development of short and long term transportation plans.

Responsibilities include developing and managing an entire transportation program, maintaining and assigning vehicles and equipment, conducting research, recommending and implementing new policies and procedures, and organizing and analyzing ridership data. Manages shuttle operations, ensuring equipment and vehicles are maintained and operational. Communicates important information to leadership, customers, and staff. The position requires a high level of trust and competency and the ability to make unsupervised decisions.

Additionally, the position manages a growing team currently comprised of 2+ full-time staff, as well as student workers. The Transportation Manager's team specializes in a range of duties, from operating the Hawk Wheels Bicycle Support office, supporting bike share programs, impounding and donating bicycles, operating a bike rental program, achieving excellence in customer service, accounting, vehicle operation, and events and event planning. The position has responsibility for all related HR functions, including hiring, training, scheduling, direction, and Full Cycle Performance Evaluations for all staff assigned.

Responsibilities include but are not limited to: Ensuring the proper planning, safety, inspections and maintenance of all University sidewalks and crosswalks. Assisting with events and/or Parking needs; Managing the removal and storage of personally owned bikes; Managing safety education efforts/programs; Overseeing computer and new technology operations; Record keeping to maintain accurate inspection and driving records; Managing student requests for repairs in the Hawk Wheels Bicycle Support office; Managing maintenance/repairs of signage and bicycle racks; Managing the operation of UNCW self-op Shuttles and maintaining the proper CDL licensing to operate them; Managing the accurate and thorough pre-trip inspection protocols and procedures to ensure safety.

Bachelor's degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Valid North Carolina Driver License.

The mission of the Department of Auxiliary Services is to provide quality goods and services to the University at a fair and reasonable price. These services are designed to support the educational mission of the University and enhance the efforts of members of the University community. The Parking and Transportation Program is a fee-for-service program that has a major impact on visitor impressions of the university and a significant impact on student, faculty, and staff impressions of the workplace as a friendly, pleasant environment and an indirect impact on their productivity.

The Program must be customer-focused. The Program must seek ways to park cars while minimizing the visual impact efficiently; handle special events in the most efficient manner; reduce traffic on campus; allocate parking fairly; and enforce parking regulations fairly.

The Parking and Transportation Program administers all phases of parking operations, including special event parking and/or transportation; permit registration and distribution; parking allocations to user groups; visitor parking; mobile payment operations; enforcement, petitions, and appeals; and recording/collections of fees and fines. The Parking and Transportation Program encourages and plans for transportation alternatives to single occupancy vehicles with carpooling incentives, shuttle services, and an infrastructure supportive of pedestrians and cyclists.

The Parking and Transportation Program provides the data and impact analysis to be used in planning physical plant improvements, such as surface lots, parking decks, sidewalks, bike racks, and bike lanes and paths.

The University of North Carolina Wilmington, the state's coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to- BSN program, an Executive M.B.A. program structured for working professionals, and the nation's only bachelor's degree program focused on coastal engineering.

The university's efforts to advance research and scholarly activities have earned UNCW the elevated designation of "Doctoral Universities: High Research Activity" institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

At the University of North Carolina at Wilmington ( UNCW), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents - except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

PLEASE NOTE: This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the 'Work History' section before you apply for this position. Applications must be submitted through the online application system to be considered.