Luminary Circle Liaison

Now hiring a Luminary Circle Liaison!

Responsible for ensuring high quality experience for Luminary Circle members by providing assistance, navigation, and support through the healthcare system. Partners with members, program Director, Coordinator and liaisons, and the healthcare team to identify barriers and solutions while exhibiting a high degree of compassion, professionalism, and customer service skills.

How you belong matters here.

We value our employees' differences and find strength in the diversity of our team and community.

At Presbyterian, it's not just what we do that matters. It's how we do it - and it starts with our incredible team. From Information Technology to Food Services and beyond, our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members.

Why Join Us

Per Required Need - Exempt: No
• Job is based Rev Hugh Cooper Admin Center
• Work hours: Varied Days and Hours
• Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.
• Benefits: PRN/PT (working less than a .45 FTE) employee benefits available for this position such as medical, gym memberships and an employee wellness program.

Ideal Candidate:

High School Diploma required, Bachelors degree preferred. Completion of minimum 5 years relevant work experience in patient care setting.

• High School Diploma required, Bachelors degree preferred.
• Completion of minimum 5 years relevant work experience in patient care setting.
• Requires strong conflict management skills for effective member assistance and demonstrated ability to sustain quality standards.
• Knowledge of EPIC preferred.

Education Essential: High School Diploma or GED

• Serves as liaison between members and organization
• Creates collaborative relationships with members and clinical staff across a variety of areas within PHS, PHP, and PMG and externally to ensure members receive quality healthcare services
• Respond when requested to deescalate raised concerns of members while objectively partnering with care team to identify solutions
• Perform daily proactive rounds with admitted members in multiple care settings establishing a personal connection through effective communication
• Work collaboratively with multidisciplinary teams and liaisons, communicate professionally, work independently
• Consistently follows policies, procedures and approved practices
  Maintains member confidentiality of personal, medical, and financial information
• Uses information technology and various electronic systems to assess, document, and communicate patient care and work

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

Inclusion and Diversity
Our culture is one of knowing and respecting our patients, members, and each other. We capture this in our Promise and CARES commitments.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.