800 - Warehouse - RE-Delivery Scheduler

GENERAL OBJECTIVES

Execute the tasks necessary to schedule delivery of our furniture into the customer's home.

SPECIFIC RESPONSIBILITIES

• Manage all delivery scheduling functions for assigned store(s).
• Utilize system information and reports to identify deliverable orders.
• Research any available orders that customer may have via system and open order reports.
• Contact customer to schedule deliveries for all items that are currently available and in the warehouse.
• Maintain delivery schedules based on outlined route list.
• Maximize delivery trucks and routes based on schedules and ensure that delivery goals are met.
• Run scheduling reports to ensure that the budgeted goal for deliveries is being met.
• Work closely with other schedulers and routing manager to maximize routes.
• Suggest and participate in developing "special" routes to satisfy out-of-area customer deliveries.
• Work closely with receiving specialist and inventory specialist on reschedules and product availability.
• Process credit cards as required by drivers ensuring that the appropriate store and COD information is being provided.
• Call customers in advance of the actual delivery with three-hour delivery windows. Perform delivery confirmation telephone calls to customers.
• Must be able to work holidays and weekends.

Education

High school diploma or equivalent

Experience

Minimum one (1) year experience in a customer service related position.

Other Requirements

Excellent communication skills. Ability to work well with others.

Basic computer skills necessary.

Compensation

The hourly rate for this position ranges from ___________ to ____________, depending on experience.

Benefits

Benefits are an important part of the total compensation that is offered, providing peace of mind and financial well-being. Ethan Allen is committed to offering a variety of benefits that allow associates to choose whether or not to participate based on personal and family needs. Some of the benefits offered are 401(k) plan (with Employer contributions), multiple Medical Plans with Prescription Drug Coverage, Health Savings Account (including Employer contributions), Dental Plan, Vision Plan, Basic Group Term Life & Accidental Death & Dismemberment, Supplemental Group Term Life & AD&D Insurance, Dependent Group Term Life Insurance, Short and Long-Term Disability (Full-Time associates only), Business Travel Accident Life Insurance, Flexible Spending Accounts - Health Care & Dependent Care, Commuter Saving Plans - Public Transit & Parking, Voluntary Whole Life Insurance, Voluntary Critical Care Insurance, Voluntary Accident Insurance and Employee Assistance Program.

• Phoenix Service Center AZ - 558, 1605 South 35th Avenue, Phoenix, Arizona, United States of America