Technical Support Tier 1

Aleron
United States, Illinois, Buffalo Grove
Jan 06, 2025
Description Are you a Technical Support who is looking to join one of the top companies within the Manufacturing Industry? Are you looking to further your career and grow? Do you have experience with customer satisfaction and service orientation? If you answered yes to those three questions, then apply today! Acara Solutions is seeking highly qualified candidates to work Onsite with our client in Buffalo Grove, IL. Interested? Here's what you'd do: Fields all incoming technical support requests into the Field Support department and is accountable for resolving product information requests and product problem/solution requests. Accountable for support requests related to product information and product problems that are documented. May escalate more difficult support requests to Field Support Engineers. Log all incoming support requests into the company call tracking system in a timely and professional manner. Proficient at responding, resolving, and closing 40 percent of support requests utilizing technical training and undocumented, creative solutions. Escalates more complex problems to Field Support Engineers. Complete company-designated training courses for positions to enhance work performance and career development Participates in special projects to increase the incumbent's role and technical abilities. Here's what you'll get: Pay rate: $25.00/Hour. Hours: 40 hours/week 1st Shift Length: Temp (9 Months) Sound like a good fit? APPLY TODAY About Acara Solutions Acara is a premier provider of recruiting and workforce solutions, and we help companies compete for talent. With a legacy of needs in various industries worldwide, we partner with clients, listen to them, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide. Job Requirements Required Skills / Qualifications: High School Diploma or GED Minimum 2 years of experience with customer satisfaction and service orientation Preferred Skills / Qualifications: Bachelor's Degree in Hardware or Software Engineering or Computer Science Proficiency with Microsoft Windows operating system and computer networking. Excellent communication, conflict resolution, and problem-solving skills Additional Information: Upon offer of employment, the individual will be subject to a background check and a drug screen. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply