Commercial & Customer Success Associate
 Georgia Pacific | |
life insurance, parental leave
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 United States, Georgia, Atlanta | |
| 133 Peachtree Street Northeast (Show on map) | |
 Dec 17, 2024 | |
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Your Job
Georgia-Pacific's EarthKraft Packaging (Mailers) team is seeking a Commercial & Customer Success Associate to join our growing business. In this role, you will be the primary liaison between our customers and suppliers, ensuring that our products meet and exceed customer quality standards enabling a preferred partnership. Your focus will be on managing quality assurance processes, resolving customer quality challenges, and supporting the continued growth of our business. Location: this role will be located in Atlanta, GA but open to remote for the right candidate What You Will Do * Develop and execute a customer success strategy that differentiates GP in the market, enhancing customer satisfaction. * Lead the quality program for new products, ensuring a preferred partnership and consistent delivery of high-quality solutions. * Ensure effective onboarding of suppliers, clearly communicating key quality requirements, including testing frequency, data collection, and product specifications. * Conduct quarterly supplier audits and leverage comparative testing (round-robin testing) to maintain product quality standards. * Monitor supplier production data to ensure all products shipped to warehouses meet specified quality standards. * Serve as the quality database owner, ensuring accurate data collection and effective storage of quality data. * Respond promptly to customer quality challenges, managing complaints with suppliers in collaboration with the cross-functional team. * Ensure all quality processes and products comply with relevant regulations and standards. * Identify and develop key customer success metrics for internal reporting and continuous improvement. * Collect Voice of Customer (VOC) feedback, communicate insights to the GP cross-functional team and key suppliers, and drive actions to enhance customer satisfaction. * Support customer trials for new and differentiated products and solutions. Who You Are (Basic Qualifications) * Possess a strong customer focused mindset * Ability to travel to industrial sites across the U.S. - approximately 25% travel * Experience using and monitoring data systems What Will Put You Ahead * Ability to manage projects and work collaboratively with cross-functional teams to identify root causes of issues, suggest possible solutions and drive change * Experience conducting or leading quality system audits At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here. Who We Are As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. [1] https://www.kochinc.com/about/business-philosophy Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf #LI-ANGIEH References Visible links 1. https://www.kochinc.com/about/business-philosophy | |