Assistant Facility Manager
 JLL | |
 United States, Missouri, St. Louis | |
| 211 North Broadway (Show on map) | |
 Dec 20, 2024 | |
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Assistant Facility Manager
REMOTE M-F 8A-5P CST (Must be available nights weekends and holidays for emergencies and client escalations, especially during snow season) $52700-58600 As part of the Integrated Facility Management team, the Assistant Facility Manager will work to provide a high level of administrative support and act as a liaison for client portfolios by ensuring a smooth on-boarding of accounts and also interacting regularly with the account team and leadership team to ensure seamless and timely service delivery to client operations. Additionally, this individual will have the responsibility of ensuring applicable business information is stored and information systems maintained and updated on a regular basis to help support account team as needed. Essential Functions: Support Account Team/Firm in establishing the appropriate platform to meet service requirements and expectations and drive momentum in receiving new Client business; tools, processes, procedures, reporting, etc. Support compliance objectives in respect to portfolio wide, local, state and federal laws, and governing regulations and compliance requirements that pertain to the operating of facilities on behalf of the client as owner, i.e. asbestos training, background checks Promote high level of satisfaction among client by promptly responding to their service needs Analysis of service requests. Ensure timely and efficient completion, identification and action on duplicate service requests. Follow-up with service provider as needed to ensure improvement and resolution Coordination and scheduling of service activities at the Postal Service sites Acts as an interface with client. Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation. Ensures delivery of committed services and overall satisfaction with JLL. Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery Provide direction/information to vendors, Account team and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption Accountable for the accuracy and timely updates to all systems data utilized for the account processes, procedures and metrics supporting Support development and adherence to communication protocols in accordance with account and client standards Effectively manage critical issues - zero-target for controllable incidents and/or missed services caused by vendors Hands-on management of all service deliverables both internal to JLL and by sub-contractors Hands-on management of Work Order System and Work Order Management Initiate service requests as needed to support Client requests/needs Monitor WO's dispatched to suppliers to ensure compliance with SLA's and WO Management Timely and accurate review and approval of all vendor invoices, follow up and close-out of invoices where discrepancies are identified Other duties as assigned Required Knowledge, Skills And Abilities: Strong proficiency with Microsoft Office Suite including, Outlook, Word, Power Point & Excel, SharePoint. Experience with the Corrigo work order system is a plus Ability to learn new software and maneuver nimbly with a desire to learn and understand the "in's and out's" of the software Attention to detail Strong organizational and analytical skills; problem solving ability Self-starter and team player Proven record of excellent internal and external customer service Communicate professionally in a clear and concise manner (verbal and written) Demonstrate highest professional standards of behavior and follow the JLL Code of Ethics policy. Ability to handle multiple priorities and re-prioritize quickly using sound judgment #BEjobs #HVACjobs #Ejobs #FMjobs #MMjobs #MHVACjobs #OEjobs #PMjobs #PCjobs #GMjobs #Pjobs | |