Salesforce Business Analyst

Location:

This is a position with high visibility and large levels of responsibility. Candidates will be responsible for gathering requirements, understanding the business needs. This resource will be responsible for documenting user stories, drawing up images of how the project should look inside of the CRM, communicating projects/enhancements with lead Business Analyst, writing valid and solution based acceptance criteria. Accountable for thorough analysis, well documented functional specifications, and accurate acceptance criteria

• Requirements, definition and documentation

• Work with internal customers and client stakeholders to understand and define business requirements

• Develop use cases and functional specifications documents

• Solicit, gather and analyze user input and requirements

• Identify and involve key stakeholders

• Identify and interview internal/external subject matter experts

• Interface with technical managers and teams

• Collaborate with counterparts in IT (project, development, QA managers)

Required Education:

• Associate degree or equivalent experience. Bachelor's Degree preferred with a study in either Business Administration, Information Systems, Computer Science, or a related field with a strong focus on CRM systems.

Required Length & Type of Experience:

• 1-2 years as a Business Analyst or equivalent experience

Knowledge, Skills & Abilities:

• Strong understanding of the Salesforce platform and its capabilities.

• Knowledge of CRM processes and best practices.

• Experience soliciting, gathering and analyzing user input and requirements

• Experience creating wireframe documents with information architecture

• Experience authoring requirements, definition and related documentation

• Experience collaborating with business stakeholders, business process owners, technical project managers and technical teams to execute business analysis tasks

• Experience working with creative and technical project teams

• Proficient in Google Sheets, Docs, Slides, Microsoft Project and Visio or equivalent

• Needs analysis

• Eliciting requirements

• Business case definition

• Requirements writing

• Requirements review

• Flow and process diagramming

• Business data analytics

• Analytical thinking and problem-solving abilities.

• Outstanding verbal and written communication skills.

• Proficiency in managing time and handling multiple tasks simultaneously.

• Capability to collaborate efficiently within a team and work autonomously over phone, email, face-to-face and virtual meetings.

• Meet work performance and/or productivity levels whether onsite or teleworking

• A BA should also have at least a basic understanding of these Salesforce technical skills:

  • Salesforce Lightning

  • Salesforce Administration/Configuration

  • Flows

  • Standard Objects

  • Fields

  • AppExchange

  • Automation

  • Data Management

  • Reports and Dashboards

  • CRM

  • Sales and Marketing

PHYSICAL DEMANDS: the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to talk, hear, and walk sit: use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch.

• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus objects required.

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We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children.

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Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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