Assistant Director for Assignments

University of North Carolina Charlotte

$35,212 - $44,015

United States, North Carolina, Charlotte

Dec 20, 2024

Assistant Director for Assignments

Please see Special Instructions for more details.

UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits

The finalist will be subject to a Criminal Background Check.

* The Search Committee will not contact references without first verifying permission with the finalist.

Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.

* Do not write 'see resume' on your application when completing the job duties section.

If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers (see job duties section of previous employment).

* Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.

Please submit a resume and cover letter with your application.

* These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.

Position Information

General Information

Vacancy Open to	All Candidates
Employment Type	Permanent - Full-time
If time-limited, note appointment end date
Hours per week	40
Months per year	12
Position Number	010565
NC Salary Grade Equivalency	GN06
Classification Title	University Program Associate
Working Title	Assistant Director for Assignments
Salary Range	$35,212 - $44,015
Anticipate Hiring Range	$35,212 - $43,919
FLSA Status	Non Exempt
Division	Student Affairs
Department	Housing and Residence Life (Adm)
Work Unit	Housing and Residence Life
Work Schedule	8:00 am - 5:00 pm; Monday - Friday with occasional evening and weekend hours required, as necessary.
Primary Purpose of Position	The Assistant Director for Assignments is the key expert resource of the Assignments Office team that has the primary responsibility of coordinating room management, billing and report generation for approximately 6000 bed spaces and supports all departmental assessment efforts related to resident research and data collection. The Assistant Director of Assignments is to serve as the full time supervisor of the student staff members assigned to the Assignments team and is expected to serve as on-site supervisor for full time Assignment Team members in the absence of the Associate Director for Administration.
Minimum Education/Experience	Required Minimum Qualifications: Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. University Preferred Qualifications: Graduation from a four year college or university and two years of related experience; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Essential Job Duties	Create, adjust and distribute schedules for housing tours and student office coverage by term to ensure sufficient coverage for Admission tours, walk in tours and maximum student office coverage for Assignments. Serve as department liaison for the Assignments Team with Admissions, Disability Services, Office of International Programs, Athletics, Honors/Levine and the learning communities assignments and recommend needed process or staffing changes to support university initiatives. Serves as the on- site supervisor for both students and full time staff in the absence of the Associate Director for Administration. Create and monitor the budget for the Housing Ambassador Program. Process and submit all Housing Ambassador time sheets as required by University protocols. Make recommendations on marketing expenditures to support customer outreach initiatives for both onsite and regional events. Research residents account history and process all housing related charges and credits on a daily basis Create and maintain a comprehensive Housing Ambassador training program that include industry based customer service, marketing and communication modules that promote the benefits and importance of living on campus. Conduct biweekly meetings with Housing Ambassador Team to ensure sharing of internal marketing updates, changes from campus partners, group processing of problems, identification of department sanctioned responses to inquiries and to reinforce department performance standards. Maintain a working knowledge of occupancy management and relevant information systems to develop and implement appropriate protocols, including: applications and website processes, university billing financial systems, inventory management, configurations and auto allocation. Serve as a primary presenter for all university events requiring presentations about on campus housing (ie Explore, Admitted Students Day, new student orientation and all requested regional outreach events with Admissions). Conduct and review daily billing file for errors and work with Associate Director and Student Accounts to resolve issues. Review all student ineligibility and compliance reports weekly to identify students and notify essential staff for action required for students that need to be removed from campus. Review and coordinate housing placement of general and special student populations to ensure compliance with university and federal guidelines. Orient, create work plans and evaluate all Housing Ambassadors. Conduct ongoing tracking and evaluation of tour program to identify and address needed program changes. Conduct biweekly meetings with Housing Ambassadors to update and provide guidance on sensitive matters. Conduct data collection and necessary follow up on all complaints received from Admissions, other campus partners, visitors, parents or residents and keep Associate Director for Administration informed of progress. Mediate and appropriately address any less than optimal interactions between campus visitors and our student or full time frontline staff as needed. Coordinate all Housing Ambassador and student worker applications and selection process. Recommend changes to salary and employment status for student staff.
Other Work Responsibilities	Responds to the Housing Department email and phone inquiries as necessary. Assist students and parents in applying for campus housing.
Departmental Preferred Experience, Skills, Training/Education	Bachelor's degree from an accredited college or university. Previous experience working in a university Housing and Residence Life Department strongly preferred (Housing and Residence Life Advisor, Program Assistant or Coordinator). Experience using Microsoft Office Suite programs, Google Suite, and Mercury/StarRez. Experience managing customers with high expectations. Experience working with a wide variety of campus partners. Resourcefulness, attention to detail, and ability to monitor multiple tasks in a very busy office environment. Must have the ability to decrease tension and mitigate personal conflict between stakeholders (families, students, university staff and visitors).
Necessary Licenses or Certifications
Work Location	Housing and Residence Life Office
Posting date	12/20/2024
Closing date	01/09/2025
Proposed Hire Date	02/03/2025
Contact Information	704-687-7501
Special Notes to Applicants	UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits The finalist will be subject to a Criminal Background Check. * The Search Committee will not contact references without first verifying permission with the *finalist. Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section. If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers (see job duties section of previous employment). * Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities. Please submit a resume and cover letter with your application. * These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

*
How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?

(Open Ended Question)
*
Please describe your previous housing experience, including housing assignments experience and whether that included work with Mercury and/or StarRez.

(Open Ended Question)
*
Please describe your previous experience managing customers with high expectations as well as your experience diffusing tense situations.

(Open Ended Question)
*
Please share both what you bring to and are looking for in a team.

(Open Ended Question)

Applicant Documents

Required Documents

Resume / Curriculum Vitae
Cover Letter / Letter of Interest
Contact Information for References

Optional Documents