VOCATIONAL REHABILITATION CASE MANAGER - 12242024-64182

Job Information

State of Tennessee Job Information

LOCATION OF (2) POSITION(S) TO BE FILLED: DEPARTMENT OF HUMAN SERVICES, REHABILITATION SERVICES DIVISION, RUTHERFORD COUNTY

For more information, please visit the link below:

https://www.tn.gov/content/dam/tn/human-services/documents/HRC0012667_VR_Case_Manager_Rutherford.pdf

This is an on-site position.

Qualifications

Necessary Special Qualifications: Positions within the Division of Rehabilitation Services of the Department of Human Services will be required to:

1. Complete a criminal history disclosure form in a manner approved by the appointing authority;
2. Agree to release all records involving their criminal history to the appointing authority;
3. Supply a fingerprint sample prescribed by the TBI based criminal history records check;
4. Submit to a review of their status on the Department of Healths vulnerable persons registry.

Overview

Responsibilities

1. Develops and implements behavior plans, contracts, and other interventions to assist clients in meeting program expectations.

Resolving Conflicts and Negotiating with Others:

1. Investigates, responds, and resolves complaints and other disputes among staff, clients, and other sources to provide the most effective use of program resources and positive outcomes through mediation, discussions, or other problem solving techniques deemed appropriate.

Scheduling Work and Activities:

1. Schedules planned services so that they are provided in a timely manner in an effort to provide excellent customer service and increase the likelihood of clients meeting their vocational objectives.

Identifying Objects, Actions, and Events:

1. Identifies work priorities to ensure the most important work is completed first based on work experience, supervisor guidance, and departmental, state, and federal laws, rules, regulations, and guidelines.
2. Identifies, sorts, and distinguishes information electronically, verbally, or manually to ensure it is correct and distributed properly.

Operating Vehicles, Mechanized Devices, or Equipment:

1. Has knowledge of and practices wheelchair vehicle procedures to ensure safety when transporting clients.
2. Follows center and state regulations while driving state vehicles to ensure safety.
3. Maintains and secures appropriate motor vehicle operating license in a timely manner to provide transportation as needed.

Communicating with Persons Outside Organization:

1. Communicates with families and other designated individuals to plan, coordinate, and conduct the client's rehabilitation program while enrolled at the Tennessee Rehabilitation Center to promote effective service delivery.

Communicating with Supervisors, Peers, or Subordinates:

1. Communicates with clients and staff to plan, coordinate, and conduct the client's rehabilitation program while enrolled at the Tennessee Rehabilitation Center to promote effective service delivery.
2. Provides pertinent case documentation to the referring Vocational Rehabilitation counselor in a timely manner to ensure effective and efficient service delivery.

Assisting and Caring for Others:

1. Counsels clients in order to provide emotional support and facilitate successful completion of the program.
2. Enforces the policies as they apply to disciplinary sanctions as a means to address inappropriate client behaviors.
3. Facilitates corrective actions using available resources to help clients address undesirable behaviors.
4. Arranges necessary medical consultation and transportation outside of the facility as needed to ensure the needs of the clients are met.
5. Implements the identified behavior management system by providing timely and effective direction to help clients develop appropriate behaviors.
6. Provides counseling to clients' families to assist in their efforts to support the clients in their rehabilitation plan.

Evaluating Information to Determine Compliance with Standards:

1. Evaluates clients current level of functioning and other available information through established procedures to develop his/her Individual Written Service Plan.

Documenting/Recording Information:

1. Documents the justification for support services properly and clearly in the case file to ensure accurate information is used in decision making.
2. Completes comprehensive documents throughout client's enrollment as a record for the department.
3. Documents client progress and facts pertinent to their rehabilitation to facilitate comprehensive Vocational Rehabilitation services.
4. Inputs and/or submits all pertinent documents into designated data management systems to facilitate effective communication.

Coordinating the Work and Activities of Others:

1. Functions as chairperson and directs multi-disciplinary team meetings to resolve problems, strategize, and proactively plan services to maximize benefits.

Getting Information:

1. Conducts intakes with clients, families, and other designated individuals to gather information and ensure effective service delivery.
2. Observes, receives, and otherwise obtains information from all relevant sources for the duration of the client's enrollment in the program in order to effectively serve the client.
3. Obtains information from vendors, agencies, or organizations regarding services, equipment, and resources available to assist in meeting the clients needs.
4. Gathers all pertinent information related to the clients case from various service units on and off campus to ensure all indicated actions have been taken.
5. Reviews client file information to determine needs and services to be provided throughout the duration of the client's program.

Analyzing Data or Information:

1. Researches gathered data to determine potential barriers to student progress as a means to gain insight on how to best meet the needs of the client.

Establishing and Maintaining Interpersonal Relationships:

1. Develops constructive and cooperative working relationships with co-workers, supervisors, other employees, partnering agencies, and local governmental agencies through meetings and other positive interactions to ensure quality and timely services.

Making Decisions and Solving Problems:

1. Investigates behavioral interactions between clients and intervenes as needed in order to facilitate a harmonious living and learning environment.
2. Reviews and coordinates requests for facility privileges based on client's abilities and progress and in accordance with Center guidelines.

Coaching and Developing Others:

1. Educates members of a multi-disciplinary team by advocating for the client and informing them of the client's strengths, weaknesses, and effective strategies to assist the client in meeting his/her goals.
2. Conducts regularly scheduled case reviews with instructor and client to provide an update on the client's progress toward meeting his/her vocational objectives.

Updating and Using Relevant Knowledge:

1. Remains up-to-date on new policies and procedures to ensure correct implementation.

Interacting With Computers:

1. Operates computer hardware and software, scanners, and other equipment to complete reports, document collective data, and to communicate with others to capture and maintain program information.

Training and Teaching Others:

1. Conducts orientations with clients and invested others to inform them of policies, procedures, and activities provided by the Tennessee Rehabilitation Center.

Judging the Qualities of Things, Services, or People:

1. Prioritizes the necessity of services the client participates in based on individual factors and needs to maximize program impact.

Competencies (KSA's)

1. Organizing
2. Planning
3. Time Management
4. Written Communications
5. Approachability
6. Customer Focus
7. Ethics and Values
8. Problem Solving
9. Patience
10. Dealing with Ambiguity

Knowledge:

1. Basic Knowledge of Clerical
2. Intermediate Knowledge of Psychology
3. Intermediate Knowledge of Customer and Personal Service
4. Intermediate Knowledge of Sociology and Anthropology
5. Intermediate Knowledge of Therapy and Counseling

Skills:

1. Active Listening Skills
2. Critical Thinking Skills
3. Monitoring Skills
4. Reading Comprehension Skills
5. Speaking Skills
6. Writing Skills
7. Coordination Skills
8. Persuasion Skills
9. Service Orientation Skills
10. Social Perceptiveness Skills
11. Complex Problem Solving Skills
12. Judgment and Decision Making Skills
13. Time Management Skills

Abilities:

1. Deductive Reasoning Abilities
2. Written Comprehension Abilities
3. Problem Sensitivity Abilities
4. Oral Expression Abilities
5. Time Sharing Abilities

Tools & Equipment

1. Personal Computer
2. Telephone
3. Fax Machine
4. Multi-Functional Printer (MFP)