HR Technology Analyst I

SHIFT:

Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP's Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

A Brief Overview
1. Production support of CHOP's HR Technology deployment including Core HR, Talent Management, Workforce Reporting & Analytics, Integrated HR Service Delivery and integrations to downstream applications.
2. Analysis, design, configuration, qualification, documentation and roll-out of expanded HR Technology capabilities to meet enterprise requirements.

What you will do

• Application & User Support
• Displays working knowledge of CHOP's HR Technology applications
• Demonstrates the ability to diagnose, document and resolve common HR application issues from a functional, administrative and technical perspective
• Provides 'Tier 2' support to employee, management and HR users leveraging our standard service delivery model
• Exhibits a consistently high level of customer service, collaboration and consensus building skills while working with internal clients and/or stakeholders
• Performs systems administration, data management, table maintenance, integration monitoring, data uploads, and configuration functions for HR Technology applications
• Assists in trouble shooting data issues encountered by internal and external third party applications
• Project-Related Activities
• Performs Business Requirements Analysis and composes comprehensive Design Specifications
• Actively contributes in the Architecture and Configuration phases of HR Technology implementation projects
• Executes all aspects of Unit, End to End and User Acceptance Testing to ensure quality implementations
• Develops clear documentation including Knowledge Articles, Job Aides, Operational Guides, Standard Operating Procedures (SOPs), etc.
• Develops HR Reports using Report Writing Tools once provided clear specifications

Education Qualifications

• High School Diploma / GED - Required
• Bachelor's Degree - Preferred

Experience Qualifications

• At least two (2) years Relevant experience working in a Human Resources or Information Technology environment - Required

Skills and Abilities

• Familiarity with cloud-based Human Capital Management Software (e.g. Workday, SAP, SuccessFactors, ServiceNow HR Service Delivery, Phenom People, etc.)
• Knowledge of Agile Methodology
• Proactive problem-solving skills
• Business and system analysis skills
• Technology aptitude and learning ability
• Strong oral and written communication skills
• Proficiency using MS Office applications including MS Access and MS Excel
• Database, report-writing and data analysis experience
• Customer service orientation
• Collaboration and consensus building skills
• High level of accountability and ability to work independently
• Flexibility and adaptability

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.

Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.

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