Programmer Analyst
 Cognizant North America | |
life insurance, parental leave, paid time off, paid holidays, 401(k), remote work
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 United States, Florida, Jacksonville | |
 Jan 01, 2025 | |
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Title : Support Engineer - Onsite Practice - CIS - Cloud, Infrastructure, and Security Services About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment. *Please note, this role is not able to offer visa transfer or sponsorship now or in the future* Application expire date: 1/5/2024 *Please note, this role is not able to offer visa transfer or sponsorship now or in the future* We are seeking a Systems Engineer with 2 to 4 years of experience in Desktop Support for a hybrid remote work model. The ideal candidate will be responsible for providing technical support and ensuring the smooth operation of desktop systems. This role requires a proactive individual who can troubleshoot and resolve issues efficiently contributing to the overall success of our IT infrastructure. Responsibilities * Provide technical support for desktop systems ensuring smooth operation and minimal downtime. * Troubleshoot and resolve hardware and software issues promptly to maintain productivity. * Oversee the installation configuration and maintenance of desktop systems and related software. * Collaborate with other IT team members to implement and maintain system updates and patches. * Monitor system performance and provide recommendations for improvements. * Ensure compliance with company policies and security protocols. * Assist in the development and documentation of IT procedures and best practices. * Respond to user inquiries and provide training on system usage and best practices. * Manage user accounts and permissions in accordance with company policies. * Conduct regular system audits to identify and address potential issues. * Provide remote support to users as needed ensuring timely resolution of issues. * Participate in IT projects and initiatives to enhance system functionality and user experience. * Maintain an up-to-date knowledge of industry trends and emerging technologies. Qualifications * * Possess strong technical skills in desktop support and troubleshooting. * Have experience with remote desktop support tools and techniques. * Demonstrate excellent problem-solving abilities and attention to detail. * Exhibit strong communication skills both written and verbal. * Show proficiency in managing user accounts and permissions. * Have knowledge of system updates patches and security protocols. * Display the ability to work independently and as part of a team. * Possess a proactive approach to identifying and resolving technical issues. * Demonstrate the ability to prioritize tasks and manage time effectively. * Show commitment to continuous learning and professional development. * Have experience with hybrid remote work models. * Exhibit a customer-focused attitude and a dedication to providing excellent support. * Possess a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Certifications Required * CompTIA A+ Microsoft Certified: Modern Desktop Administrator Associate The annual salary for this position is between $[45,000 - 58,000] depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. #LI-AV1#CB#Ind123 | |