Field Service Specialist- KY/TN

This role will support the state of KY and TN

The purpose of the Field Service Specialist position is to handle service related tasks within the assigned territory. Responsibilities include but are not limited to, sizing customers for ballistic vests and uniforms, providing excellent customer service through provision of product information, tracking shipments and answering inquiries about delivery of orders or returns.

WHAT YOU'LL DO:

• Work closely with Regional Account Executives and Managed Account Representatives in specified territories to schedule on site customer visits for ballistic vest and uniform measuring.
• Strong organizational and planning skills.
• Ability to travel 80% of time.
• Work with manufacturer's representatives from our vendor community.
• Track shipments of orders authorize/facilitate returns, facilitate billing questions.
• Answer customer questions concerning location, price, and use of merchandise.
• Maintain active involvement with customers to ensure satisfaction.
• Other duties as assigned to meet business needs.

WHAT YOU BRING:

• General knowledge of Galls product categories.
• Specific knowledge of customer ordering procedures.
• Ability to work independently.
• Customer service skills to include phone etiquette.
• Proficient in Galls Intranet, Galls Website, internet and Microsoft Windows Word, Excel, Access and PowerPoint.
• Some college or equivalent

WHAT WE OFFER

• Excellent medical/dental and vision coverage- Eligible 1^st day of the month after start date
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits-choose what you like, ignore the rest
• Generous employee discount
• Vacation and Personal Time
• Paid Holidays
• Tuition reimbursement
• Day Shifts Only

Galls is an Equal Opportunity Employer of people from all walks of life, including persons with disabilities and veterans. Galls is passionately committed to diversity and inclusion in all that we do. We invite you to join our team, grow with us and contribute by bringing your authentic, best self to work.