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Support Engineer - Onsite

Cognizant North America
life insurance, parental leave, paid time off, paid holidays, 401(k), remote work
United States, New Jersey, North Brunswick
Jan 02, 2025
Title : Support Engineer - Onsite Practice - CIS - Cloud, Infrastructure, and Security Services About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment. *Please note, this role is not able to offer visa transfer or sponsorship now or in the future* Location: North Brunswick, NJ Job Summary We are seeking a Systems Engineer with 2 to 4 years of experience in Desktop Support for a hybrid remote work model. The ideal candidate will provide technical support and ensure the smooth operation of desktop systems. This role requires strong problem-solving skills and the ability to work independently and collaboratively. Responsibilities Provide technical support for desktop systems ensuring smooth operation and minimal downtime. Troubleshoot and resolve hardware and software issues promptly. Oversee the installation configuration and maintenance of desktop systems. Collaborate with team members to implement and maintain IT policies and procedures. Monitor system performance and provide recommendations for improvements. Ensure compliance with security protocols and data protection standards. Assist in the development and implementation of desktop support strategies. Maintain accurate records of support requests and resolutions. Provide training and support to end-users on desktop systems and software. Participate in the evaluation and testing of new desktop technologies. Support remote users by providing timely and effective technical assistance. Coordinate with vendors for hardware and software procurement and support. Contribute to the continuous improvement of desktop support processes. Qualifications Possess a minimum of 2 years of experience in desktop support. Demonstrate strong problem-solving and troubleshooting skills. Exhibit proficiency in installing configuring and maintaining desktop systems. Show ability to work independently and collaboratively in a hybrid remote work model. Display excellent communication and interpersonal skills. Have experience with remote desktop support tools and technologies. Understand and comply with security protocols and data protection standards. Be detail-oriented and capable of maintaining accurate records. Show willingness to stay updated with new desktop technologies and trends. Demonstrate ability to provide training and support to end-users. Have experience in coordinating with vendors for hardware and software procurement. Exhibit strong organizational and time management skills. Show commitment to continuous improvement of desktop support processes. Certifications Required CompTIA A+ Microsoft Certified: Modern Desktop Administrator Associate Salary and Other Compensation: The annual salary for this position is between $45,000 - $55,000 depending on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and is subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Job Summary We are seeking a Systems Engineer with 2 to 4 years of experience in Desktop Support to join our team. The role involves providing technical support in a hybrid work model ensuring seamless remote and on-site operations. The ideal candidate will have strong problem-solving skills and a commitment to delivering excellent customer service. Responsibilities Provide technical support for desktop systems ensuring smooth operation and minimal downtime. Troubleshoot hardware and software issues resolving them efficiently to maintain productivity. Manage user accounts and permissions ensuring secure access to systems and data. Collaborate with IT team members to implement and maintain system updates and patches. Monitor system performance and proactively address potential issues to prevent disruptions. Assist in the deployment and configuration of new hardware and software ensuring compatibility and optimal performance. Document technical procedures and solutions creating a knowledge base for future reference. Provide training and support to end-users helping them to effectively use desktop systems and applications. Participate in the development and implementation of IT policies and procedures ensuring compliance with industry standards. Conduct regular system audits to identify and address vulnerabilities enhancing overall security. Support remote work initiatives ensuring that remote users have the necessary tools and resources to perform their duties. Collaborate with vendors and service providers to resolve technical issues and ensure timely delivery of services. Stay updated with the latest industry trends and technologies continuously improving technical skills and knowledge. Qualifications Possess a bachelors degree in Computer Science Information Technology or a related field. Have 2 to 4 years of experience in desktop support with a strong understanding of hardware and software troubleshooting. Demonstrate excellent problem-solving skills and the ability to work under pressure. Exhibit strong communication skills both written and verbal to effectively interact with end-users and team members. Show proficiency in managing user accounts and permissions ensuring secure access to systems. Have experience in deploying and configuring hardware and software ensuring compatibility and performance. Display a commitment to continuous learning and staying updated with industry trends and technologies. Be able to work independently and as part of a team collaborating effectively with colleagues and stakeholders. Demonstrate a proactive approach to identifying and addressing potential system issues preventing disruptions. Show a strong commitment to delivering excellent customer service ensuring user satisfaction. Have experience in creating and maintaining technical documentation building a knowledge base for future reference. Be familiar with IT policies and procedures ensuring compliance with industry standards. Exhibit a strong understanding of remote work support providing necessary tools and resources for remote users. Demonstrate the ability to collaborate with vendors and service providers ensuring timely resolution of technical issues. Certifications Required CompTIA A+ Microsoft Certified: Modern Desktop Administrator Associate