IT Desktop Support Technician (Onsite)

This onsite position is open to any qualified applicant in the United States.

This position is onsite in Indianapolis, IL. A qualified applicant must be local to this area or be open to relocation.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplaces to constantly evolving needs of the digital era. Our comprehensive approach delivers significant outcomes for our customers by achieving modernization and transformation to run the business in a secure environment.

Job Title: IT Desktop Support Technician (Onsite)

IT Desktop Support will provide IT support services for assigned Allegion facilities. This role focuses on improving support methodologies for manufacturing support in labor reduction, cost reduction, security, reliability, key feature and technological improvements and integrations, standardization, M&A integrations. Support of this site includes regular day hours Monday through Friday and off-hours support is required from time to time. Primary accountabilities include.

• Be empowered and accountable in providing sophisticated technical support and resolutions, to exceed end-user expectations per Service Level Agreement metrics.
• Demonstrate independent address and critical problem solving.
• Actively participate in assigned projects to drive operational and/or IT improvements.
• Perform root cause analysis to eliminate reoccurring incidents.
• Provide immediate technical support and resolutions for highly complex environments (i.e., shop floor), after business hours, as vital.
• Participate in the creation and reinforcement of standards for Field Services.
• Work with multi-functional teams in support of project initiatives in defining the IT support scope.
• Follow and promote defined ITIL procedures.
• Assist with support of network, server, and business infrastructure.
• Vet and define proposed shop floor processes in compliance with Allegion Networking and Security policies and standards.
• Install technology hardware and software that fulfill project requirements according to standards or requirements.
• Perform other assigned operational duties.

• A minimum of 4-6 years' work experience supporting Manufacturing and Warehouse environments, specifically, a high level functional and technical solid understanding of Microsoft Windows Operating Systems (Windows 10, Windows 11) Apple OSX, Linux Ubuntu, Microsoft Office Suites (2007-2016) Office 365, and Microsoft Software (SharePoint, Teams, Visio).
• Mobile environment operating systems; Apple iOS. Android, Windows CE.
• Must have outstanding and highly professional verbal and written communications skills and effective at communicating highly technical issues in a non-technical manner, considerate of each customer's focus and priority.
• Experience with PC Hardware solve.
• Experience with serial-based technologies (PLC's, scanners, printers).
• Experience with handheld scanners.
• Basic Audio-Visual Support
• Experience supporting label, laser, and multifunction printing.
• Broad technical IT knowledge and awareness of industry trends.
• Operational Excellence - Root Cause Analysis, process, risk reduction, security, and controls, change management.
• Advanced troubleshooting skills.
• Relationship management and conflict resolution management.
• Experience with telephony technologies.
• Exposure to broad spectrum of IT applications and IT architecture.
• Working in multi-functional teams and the ability to work as part of a virtual team.
• Ability to multitask and prioritize effectively.
• Candidate must be a self-motivated problem solver operating with limited supervision to help achieve goals for a distributed team.
• Onsite position
• Degree or equivalent experience in computer science for IT or related.
• Network + certification nice to have.

Skills: Windows Operating Systems, Office 365, and Microsoft Software (SharePoint, Teams, Visio). PC Hardware troubleshooting
PLC's, scanners, printers

Applications will be accepted until January 7th, 2025.

The annual salary for this position is between $63,500 - $74,500 depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and is subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.