Business and Operations Manager, Infectious Diseases and Rheumatology

SHIFT:

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CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

A Brief Overview
This role is responsible for supporting the financial and programmatic operations of a wide range of clinical and non-clinical programs, projects and initiatives including (but not limited to) those connected to the strategic plan, operating plan initiatives across the entity as well as departmental & divisional plans.

Responsibilities will include facets of all three missions of the division - clinical, research and education and an understanding of academic medicine both at CHOP and as part of the University of Pennsylvania Perelman School of Medicine. This role is a highly experienced leader within the Division that independently leads budget and business plan preparation, financial analysis and oversight for the Division. This position will effectively and independently interface with physician leaders both within the division and across the enterprise to advise and partner on program development, strategic planning and problem solving. Also, leads strategic projects within the Division.

This role independently represents Division in Departmental initiatives and can represent the Director/Senior Director, as needed. The position is also is responsible for supporting a wide range of clinical and non-clinical programs, projects and initiatives including (but not limited to) those connected to the strategic plan, operating plan initiatives across the entity as well as departmental & divisional plans. May lead, manage and/or actively participate in multiple project teams at one time. On boards, orients, trains, manages &/or supervises project team members. Special assignments & other duties in support of optimizing divisional operations as assigned.

Primary responsibilities include: clinical operations, program development and marketing, data collection, reporting and analysis and leadership and supervision of clinical and non-clinical staff. Responsibilities will include facets of all three missions of the division - clinical, research and education and an understanding of academic medicine both at CHOP and as part of the University of Pennsylvania Perelman School of Medicine.

This position will have the highest level of autonomy including representing the division or department on enterprise initiatives and acting in leadership roles representing the Director or Senior Director.

What you will do:

Leadership

• Develops annual budgets with oversight from Director.
• Independently collaborates with professional and hospital billing offices to optimize charge capture. internal/external audiences.
• Responsible for oversight of financial statements and variance analysis. Monitors payor mix, collection and larger volume trends.
• Leading strategic projects within Division (e.g. new site expansion, recruitment business plans, clinical staffing models,) with Director's oversight.

Data Collection/Reporting and Analysis:

• Data Collection, organization, report generation and distribution of data which could include some of the following types of data: Financial, Clinical Productivity, Research Productivity, Quality Improvement, Operational Metrics, University Academic Data and Other HR (CHOP and University) data, as needed.
• Data analysis and data visualization with summary interpretation along with detailed interpretation and some independent action planning.
• Independent presentation could be to both internal and external audiences.

Supervisory/HR-functions:

• Supervisory authority is over employees in multiple discipline/roles, and could have subordinates with supervisory duties.
• For the given functional area, is directly responsible for hiring, firing, performance appraisals, and equity pay reviews.
• Recruits, onboards, orients, and ensures ongoing compliance for Divisional/Programmatic staff.
• Handles onboarding and orienting providers to Division/Program.
• High sense of autonomy and trusted partner of the AD and/or Division Chief to act and implement on employee administrative management issues.
• Expanding supervision and oversight of divisional employees, including coaching and mentoring and responsibility for multiple disciplines, manages through subordinate supervisors/leads or specialized individual contributors.
• Handles employee relations issues with input from AD, Medical Director and/or Division Chief, independent formal coaching and mentoring of staff, medium to high level of supervisory expertise.
• Supervisory role includes both faculty and staff on CHOP and University payroll and understanding of the requirements of both payrolls and benefits plans.

Operations:

• Operational responsibilities with high levels of autonomy and independence include:
• Ensuring that access is optimized through participation in or oversight of clinic schedules - Qgenda, Templates, Fill Rates etc.
• Participation in and/or oversight for space planning and implementation.
• Participation in design, implementation and/or monitoring of divisional operating plan and/or strategic plan - work on specific initiatives or plan overall.
• Handling and addressing individual patient concerns needs and identifying broader systematic solutions.
• Participation in or leading of divisional improvement work - focused on quality, safety, operations or experience.
• Participation in enterprise work to improve patient, family, provider and staff experience.
• Participation in or management of operational metrics for faculty and staff, including focused and ongoing professional evaluation processes.
• Participation in work related to regulatory requirements (ex. Joint Commission) and emergency preparedness.
• Helping to ensure compliance with processes to support employee and patient safety (ex. pandemic protocols).
• Participation in design, improvement or oversight of clinical operations, patient flow, care model.
• Serve as "air traffic controller" for clinic operations issues.

Program Development/Marketing:

• Oversee program development and marketing goals.
• Coordinates Divisional/ Programmatic logistical tasks (i.e. conferences, contact lists).
• Takes direction from Administrator and clinical leadership to implement identified objectives.
• Coordinates internal (i.e. - intranet, @CHOP) communication and operational strategies under direction from supervisors.
• Oversees clinic scheduling (including for multi-d programs).
• Reviews results of relevant surveys (i.e. patient satisfaction, employee engagement) and other operational data and synthesizes information to present on regular basis.
• Analyze trends and makes recommendations to Administrator and clinical leadership to further grow or improve the programs within the Division.
• Owner of all internal and external communication methods (@CHOP, intranet, PR/ external website) for the program/ Division.
• Manages Program Coordinator/Manager staff within Division and partners with leadership team to set direction for the program.
• Implements recommendations or reports on improvements in divisional/ programmatic processes.
• High level of autonomy and trusted partners of clinical and administrative leadership in growing and improving program success.
• Leads efforts with Marketing/PR/Web, etc.

Education Qualifications

• Bachelor's Degree Required
• Master's Degree in business, health administration or related field Preferred

Experience Qualifications

• At least eight (8) years of related healthcare administration or operations experience Required
• At least seven (7) years of leadership, management or supervisory experience Required
• At least ten (10) years of related healthcare administration or operations experience Preferred

Skills and Abilities

• Advanced proficiency with office software (Microsoft Office) including spreadsheet software (Excel) (Required proficiency)
• Advanced proficiency with budget management (Required proficiency)
• Advanced proficiency with program development (Required proficiency)
• Advanced proficiency with QI tools/approaches (Required proficiency)
• Excellent verbal and written communications skills (Required proficiency)
• Excellent interpersonal skills (Required proficiency)
• Excellent leadership skills (Required proficiency)
• Ability to work independently with minimal supervision (Required proficiency)
• Ability to analyze, plan, and implement new ideas (Required proficiency)
• Ability to collaborate with stakeholders at all levels (Required proficiency)

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.

Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.

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