Customer Service Agent - Hybrid - Plano

Cognizant is one of the world's leading professional services companies, we help our clients modernize technology, reinvent processes, and transform experiences, so they can stay ahead in our constantly evolving world. We are looking for Customer Service Agent with contact center experience! Do you have experience handling inbound Healthcare calls? If so, please apply today!

Responsibilities:

• Serve as first point of contact to support patients on pre-test queries. Respond promptly to customer inquiries via telephone (inbound and outbound) and electronic channels regarding requests from prospective patients to know the test cost if they decide to process it.
• Engage with customers/patients in a professional manner while actively listening to them. Ensure their issue or inquiry has been resolved by end of the call.
• Responsible for day-to-day work and adherence to process flows. Ensure compliance per client agreement and SOP.
• Support and/or triage respective customer technical issues.
• Triage and/or schedule clinical inquiries to/for Genetic Counseling staff.
• Participate in cross-functional and cross business process improvement initiatives.
• Other duties as assigned.

Candidate will work a hybrid schedule and report to the Plano, Texas office. Operational hours are Monday through Friday - 7am-7pm CST - varies shifts available within operational hours.

Qualifications:

• 1-2 years of experience in handling customer/patient contact center support projects
• High School graduate or GED; 2-4 years undergraduate degree or certificate is a plus.
• Candidate must have excellent written and oral communication skills. Positive, professional tone, voice, and demeanor.
• Intermediate proficiency with Microsoft Office and Google Suites apps (drive, Gmail, g-docs, g-sheets)
• Experience in using dual monitors, multiple applications, and phone simultaneously. Keyboard skills and ability to enter data with accuracy.
• Multi-linguals skills (Spanish) are a strong plus.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Hourly Rate and Other Compensation:

Applications will be accepted until January 10, 2025.

The hourly rate for this position is between $18.00 - $20.43 per hour, depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.