Student Services Specialist II

Are you ready to make an impact? At North Carolina Central University ( NCCU), we are more than an institution-we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as 'The City of Medicine,' NCCU has been a cornerstone of education since 1910, fostering innovation and progress.

Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.

An opportunity awaits you at NCCU, where your purpose can take flight.
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The mission of the School of Graduate Studies is to provide graduate and professional education to students at North Carolina Central University which will prepare them for pursuing the doctoral degree, employment, and becoming entrepreneurs. The School of Graduate Studies will meet its mission through achievement of its primary goal, which is to offer graduate degree programs that conform to the highest standards required by respective accrediting agencies in NCCU's pursuit of excellence.

The primary purpose of this position is to develop productive partnerships with internal and external stakeholders to plan and manage a successful admission process. This position will also lead in the implementation of projects that meet strategic services and provide highly effective data analysis to drive decisions supporting recruiting and admissions. Oversee all matters relating to the departmental review of applications, ensuring equal, fair, and timely consideration of all applicants. Sign off on all departmental recommendations for admission/rejection. Recruit a diverse, qualified and talented group of students to the university; assist with on-campus recruitment events, conveying information about the university and the admissions process to prospective students, traveling to graduate college fairs, conferences, and programs to recruit students to the university. Assist assigned graduate programs with recruitment strategies and implementation.

The successful candidate must possess a working knowledge of recruitment strategies, including prospective student management; knowledge of the production process and project management; knowledge of current software used by university; such as: Banner, Admissions Pros, Certiphi,; knowledge of web user interface issues and their resolution; knowledge of college admission setting with effective managerial, and human relations skills; ability to work effectively with students, peers and community organizations; ability to work independently with little or no supervision; to take initiative to see projects and assignments through to completion; to learn, interpret and analyze information to make necessary decisions; to exercise judgment and discretion in problem solving; to plan, prioritize and organize workflow; ability to work flexible schedules; excellent analytical and organizational skills along with written and oral communication skills, excellent editing; great interpersonal skills to interact effectively and diplomatically with a wide range of individuals in a high pressure environment.

Master's degree; or an equivalent combination of a Bachelor's degree and experience. All degrees must be received from appropriately accredited institutions.

N/A

North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

Manages and oversee the graduate application and admission process.
Streamlines the graduate application/admission process. Develop flow charts, faq's critical dates and timelines. Monitors applicants' response to campus safety questions
Authorizes applicants for screening process.
Interpret policies and procedures for the application/admission process to effectively manage.

Collaborate with the Deans, Program Directors, Graduate Coordinators, and Recruitment Coordinators to establish annual and long-range enrollment goals.
Generates electronic data reports to assist program directors in the advisement of applicants and admitted students.

Implements and evaluates the business processes that enable the departments of graduate admissions to achieve admissions goals.
Analyze data and software to improve and maximize the management of Graduate enrollment. Provides leadership to ensure the utilization of a variety of effective and best practices in admissions. Utilize current technology and lead the development of innovative strategies utilizing resources such as Admissions Pros and Banner to support the division and university's goals.
Monitors and evaluates the application review and decision activities of the departments.
Develops strong partnerships/alliances with academic departments and college community through timely communication and clearly established goals.
Recruit a diverse, qualified and talented group of students to the university; assist with on-campus recruitment events, conveying information about the university and the admissions process to prospective students, traveling to graduate college fairs, conferences, and programs to recruit students to the university.
Assist assigned graduate programs with recruitment strategies and implementation.

Communicates information to individuals or groups;deliver presentations suited to the characteristics and needs of the audience. Clearly and concisely convey information orally or in writing to individuals or groups to ensure that they understand the information. Listen and respond appropriately to others using the appropriate media (e.g. e-mail, presentations, etc. Develops positive relationships while providing quality service.

Manages day-to day department operation, provides training/supervision for graduate assistants.

Maintain knowledge of state-of the art operational strategies, tools and techniques in higher education.
Maintains internal graduate school databases of all student enrollment information. Prepare reports required for all components of Graduate Studies.

Other duties as assigned.

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.
Applicants seeking Veteran's Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
Final candidates are subject to criminal and sex offender background checks.
North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Employee Benefits available to NCCU permanent employees include the following and more: