Banquet House Attendant
Reports to: Director of Food & Beverage Operations, position is non-exempt
WHO WE ARE
Hotels done differently. It is not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve.
The Detroit Foundation Hotel has transformed the historic Detroit Fire Department Headquarters into a 100 room independent hotel that adds another piece to the ongoing Detroit renaissance puzzle. The hotel draws on the Motor- City's unparalleled past while proactively moving the city to its next incarnation as a national cultural, business and artistic touch- point. Featuring an inviting ground- floor restaurant, The Apparatus Room, the hotel partners with local distillers, brewers, farmer s and other edible sundry purveyors to deliver and authentic Detroit experience.
Detroit Foundation is owned and managed by Aparium Hotel Group which was founded in 2011 by Chicago hospitality executive and entrepreneur Mario Tricoci and luxury hotel veteran Kevin Robinson. The duo saw a clear need for a company that could bring c-suite service and accommodations to underserved, yet distinct and important cities, while maintaining and celebrating the unadulterated character of each. Driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city.
Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.
WHO YOU ARE
You are excited and passionate about being a leader in the three-ring circus that is a restaurant. You pride yourself in controlling chaos; and are adept at making each guest in your restaurant feel like they are the only person in the room. While your mission is to provide an unmatched experience for your guests, you value the work and feedback of your associates as well. You enjoy and excel in the fast-paced and often high-pressure environment to execute what is needed in exceeding our guest's expectations and demonstrating the Aparium difference. You are attentive, courteous, efficient and motivate others by inspiring confidence, respect, enthusiasm, and collaboration.
You are highly organized and can work in an often-unpredictable environment to meet deadlines, all while maintaining a positive and professional demeanor.
Our working environment is fast-paced, supportive, and progressive; we consider each new day an opportunity to improve on the accomplishments of yesterday. Key characteristics in all associates are a passion for cleanliness, an attention to detail, ability to problem solve on the fly, and the desire for inspired work, regardless of the task. If this sounds like you, we encourage you to apply.
Reports To: Director of Food & Beverage and Food & Beverage Events Manager
What You will Do:
- Gathers all equipment necessary to service a function and maintains a clear, immaculate and safe service area
- Sets event rooms before functions and break down post event
- Installs buffets and brunch tables, as well as sets up food items and displays
- Clears and cleans event rooms after functions
- Stocks linen, china, silver and glassware for Event services
- Ensures all equipment is clean, in good condition and polished
- Maintains and retrieves all food items from the kitchen and attractively and safely transports them to an outlet
- Breakdowns any buffets, displays or side stations when needed
- Clean and upkeep all food and beverage area especially event spaces, event storage areas, and Food and Beverage dining room spaces. This included but is not limited to
- Sweep and mop floors and clean dust board
- Dust areas
- Clean mirrors, windows and light fixtures
- Clean event and restaurant tables chairs and furniture
- Remove trash and refuse from the area
- Additional cleaning duties as necessary
- Assist Event manger with event equipment inventories and storage
Job Requirements:
- The ability to complete the above job duties, in a timely fashion, following Aparium and Detroit Foundation standards and conduct
- A flexible schedule, as sometimes you may have to work evenings, weekends, or a holiday as events don't only happen during the week
- A passion for cleanliness, initiative to learn and pride in those we serve
- Basic knowledge of cleaning techniques, safety procedures and requirements including safe usage of cleaning chemical
- Carry, transport and set up event equipment including but not limited to tables, chairs, linens, banquet equipment and audio visual equipment.
- Carries trays, buses and resets tables with linen, china, glass and silver
- Assists in other departments when needed
- Completes side work assigned by manager
- Additional Requirements:
- Good reading, writing and oral proficiency in the English language, ability to read and understand a BEO with training
- Must have a high school education or equivalent experience
- Minimum of 2 years of related experience
- Able to work well unsupervised
- Maintain a good working relationship with other associates by promoting teamwork and fostering a harmonious working climate
- Partake in a positive work ethic and surrounding environment
- Able to work alone without direct supervision
- Demonstrate high degree of drive and determination
- Constantly recommend service and product improvement to better the operation
- Keep the work area clean and tidy at all times
- Attend all required meetings
- Follow proper payroll and uniform procedures
- Properly handle and report associate and guest accidents
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
- Assist with responsibilities and duties in other departments and as assigned by management
- Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel
WORK ENVIRONMENT
- Standard restaurant, kitchen, banquet, room service setting
PHYSICAL DEMAND
Positions
- Continuous standing and walking
- Negotiating wet tile floor and steps
- Work on a ladder when necessary to clean spaces
- Fine motor coordination is needed to pour beverages, decorate cocktails and folding napkins
Forces
- Trays and other carries weigh 50lb.
- Carts: 250 lbs. (12-20 lbs. of push/pull force required)
- Hot box: 100 lbs. push pull
- Chairs and table: 100lbs lift, balance and carry (with necessary assistance)
- Banquet equipment, risers, dance floors: 100lbs lift, balance, push pull
Repetitions
- Standing and walking is continuous for 4-6 hours at a time, including stairs
- Lifting and carrying 30 lb. tray, crate or box is occasional
- Negotiating varied floor surfaces is continuous
- Carrying over shoulder is occasional
- Hand and elbow movements for polishing glassware, silver, setting up tables, shacking, pouring and mixing drinks
- Pushing Room Service cart is continuous
- Lifting and carrying hot boxes is continuous
- Rolling and/or carrying Banquet tables is continuous
- Carrying stackable banquet chairs by loading the cart is continuous
Sensory
- Excellent sight and balance needed for negotiating varied floor surfaces
- Handling lighted candles, and handling hot fluids (coffee and tea)
- Excellent speech and hearing to interact with guests
- Excellent sight for completion of paper work
- Must be able to work in extreme temperatures like freezers (-10 degrees F) and kitchens (+110 degrees F), possible for one hour or more
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and a sense of belonging for all associates. We do not discriminate and believe every individual should be proud of who they are, and where they come from and take pride in who we serve. Aparium is an E-Verify employer.
Aparium Hotel Group
Jan 06, 2025 