Service Delivery Manager

About Us:
Cognizant (Nasdaq: CTSH) is one of the world's leading professional services companies, redefining clients' business, operating, and technology models for the digital era. Our outstanding industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. We help our clients modernize technology, reinvent processes, and transform experiences, so they can stay ahead in our fast-changing world. Together, we're improving everyday life! See how at www.cognizant.com or @cognizant.

We are seeking a Service Delivery Manager with 12+ years of experience to lead and oversee complex projects within our organization. The ideal candidate will have a strong background in Java support engagements, to own and drive end to end delivery of manager services. This role requires excellent project management skills the ability to work cross-functionally and a focus on delivering high-quality results that align with our company's goals.

Role: Service Delivery Manager (onsite)

Responsibilities:
Service delivery manager for support engagement, strong Java background to own and drive end to end delivery of manager services
Expected to come with strong support background (incident/SR/problem management/RCA)
Manage client stakeholders at Director/Sr Director levels, handle escalations, publish action plans, track items to closure
Drive critical issue triage calls, communications
Drive service improvements - automation / elimination / left shift
Strong communication skills (written/verbal), ability to articulate business impacts
Ability to drive the team in a demanding environment, strict SLA, handling platinum tier applications

Required Qualifications:
12+ years of experience to lead and oversee complex projects
Ability to drive the team in a demanding environment strict SLA handling platinum tier applications
Apply knowledge of merchandising to enhance project outcomes and deliver solutions that meet business needs.
Ability to drive the team in a demanding environment, strict SLA, handling platinum tier applications

Salary and Other Compensation:
The annual salary for this position is depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.