Services Technician

Services Technician

Location:This role is fully onsite in Des Moines, Iowa.

Now is the time to bring your expertise to a Services Technicianrole for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You will be at the forefront of helping businesses transform their cloud, data, AI, cybersecurity, and analytics to ensure they are future-ready.

As a Services Technician with Insight, you will provide support of all client desktop hardware, software, and telecommunications equipment. You are the front line in support of Insight Customers. In this role, you will respond to customer inquiries in person, via phone, email and chat. Associates must possess strong verbal and written communication skills.

Insight is looking for talented individuals who are passionate about emerging technologies and excited about the opportunity to work for industry-leading organizations!

What to Expect

We're legendary for taking care of our teammates. We want you to enjoy a full, meaningful life and stick around Insight for the long haul.

We offer all the benefits you expect-health, dental, vision, retirement, PTO-plus:

• Access to 11 thriving and diverse Teammate Resource Groups.
• Freedom to work from another location-even an international destination-for up to 30 consecutive calendar days per year.

As a Services Technician you will get to:

• Effectively manage issues through multiple forms of inbound requests including phone, e-mails, Chat, in person, or client ServiceNow ticketing database.
• Respond to all Customer requests in a timely and professional manner.
• Assist with all aspects of technical support, including on-site visits as needed. Where necessary perform hardware and peripheral repairs. The includes, but is not limited to, identifying the problem and determining the most efficient and cost effective way to resolve it, keeping the customer's downtime to a minimum.
• Instruct end users in the appropriate use of equipment, software, and/or reference materials.
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. As a Services Technicianyou are positioned for swift advancement within our organization through a structured career path. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

We are looking for a Services Technicianwith:

• Bachelor's degree (BA/BS) from 4-year college or university or 2 years' related experience and/or training, or equivalent combination of education and experience - Preferred but not required
• Previous helpdesk experience in a corporate environment preferred
• Must have a comprehensive knowledge of computer hardware/software concepts including Microsoft and Google Products
• Must be able to diagnose and resolve moderately complex system hardware, software, network or operator issues
• Possess knowledge of configuration and deployment of end user devices (laptops and PCs)
• Remotely manage devices to determine user experiences and debug issue, utilizing knowledge-base and call script skills
• Possess experience working at a high-profile client site in a high-stress, changing environment

Insight at a Glance

• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20on Fortune's World'sBest Workplaces list
• 14,000+ engaged teammates
• $1.4M+ total charitable contributions in 2023 by Insight globally

We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.