Analyst, Government AR/Collections

Vantive: A New Company Built on Our Legacy

Since last year, Baxter has been on a journey to separate our Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don't settle for the mediocre. Each of us are driven to help improve patients' lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

*Completion of the proposed sale of Vantive to funds managed by the Carlyle Group is subject to receipt of customary regulatory approvals and satisfaction of other closing conditions.

Your Role:

The Government AR/Collections Analyst is responsible for maintaining the US Government customers (VA) and reducing the aging of open AR by maximizing cash collections and reducing disputes. Specific responsibilities include: identifying, resolving, and collecting past due invoices, reconciling accounts as needed, identifying and resolving disputes (according to the resolution matrix) and providing excellent internal and external customer service. This role will be responsible for providing Global reporting support in defining KPI's and metrics and working with IT to developed standard report packages and operational dashboards.

What you will be doing:

• Contact US Government customers for resolution and payment and record all activities in collection system.

• Understand the US Government customer profiles and their related sensitivities.

• Develop strong working knowledge of customer base and company organizational structure for effective issue resolution

• Communicate account delinquency information to Accounts Receivable Team Leader and respective Sales personnel as outlined by the standard collections and escalation process

• Resolve unidentified payments and other payment related issues that have been assigned to the account by the Global Cash Application Team

• Resolve within the predefined time frame those A/R related Disputes that have been assigned to the account.

• Resolve Disputes within own area of responsibility according to the agreed upon timeline.

• Review Dispute documentation provided by cash application or the customer, and assign the Dispute to the appropriate internal owner (as per the resolution matrix)

• Enter notes into Get Paid and provide sufficient information and supporting documentation.

• Contact customers regarding unidentified Disputes, determine the reason, secure additional documentation as needed and assign those to the proper owners.

• Contact internal owners for resolution of Disputes that are not being resolved on a timely basis.

• Work with internal departments (Pricing, Customer Service, Marketing, Sales) to research, provide support in obtaining additional information.

• Identify repetitive issues and communicate those to the proper owners to facilitate root cause analysis and cure.

• Support the training and process improvement effort.

• Keep up to date with accounts receivable best practices and technology improvements

What you will bring:

• Must be a US Citizen (interacting with US Government)

• Bachelor degree in Finance or Accounting

• 3+ years of experience in SSC or similar corporate role with primary focus on data analytics.

• Functional knowledge of the accounts receivable and dispute management processes.

• Proficiency using accounting and cash application software preferred.

• Proficient in using Microsoft Office suite.

• Experience in Collections process improvements.

• High level ability to influence and negotiate.

• Excellent problem solving, and customer service skills

• Excellent customer communication skills with high proficiency in speaking and writing (English+ additional languages to be specified)

• Adaptable to new ideas and ways of accomplishing tasks

• Ability to work in a team environment

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $64,000 to $88,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees.For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

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Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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