Membership/Customer Service Coordinator

BlueCross BlueShield of South Carolina
life insurance, paid time off, tuition assistance, 401(k)
United States, South Carolina, Columbia
Jan 09, 2025
Summary We are currently hiring for a Membership/Customer Service Coordinator to join BlueCross BlueShield of South Carolina. In this role as a Customer Service Membership Coordinator, you will serves as team lead in the membership and/or customer service area and is responsible for coordinating area processes/tasks to include the following: distribution of work, database entries, responding to inquiries, training new employees, preparation of reports. Here is your opportunity to join a dynamic team att a diverse company with secure, community roots and an innovative future. Description Logistics: This position is full-time position (40 hours per week) Monday through Friday from 8:30am - 5:00pm and will have on-site mandatory training in Columbia, SC at our Percival Rd. location with the opportunity to work a hybrid work schedule after training. What You'll Do: Coordinates and ensures distribution and prompt processing of all paperwork for document production. Coordinates workflow processes. Proofs departmental documents prior to authorizing release. Assists supervisor with preparation and maintenance of group and electronic files. Works closely with quality control, marketing, printing, and other internal/external customers to ensure quality and timeliness of work produced. Assists supervisor with problem resolution and coordinates processes with internal departments and internal/external customers. Participates and completes special projects as assigned by management. Audits departmental document database to ensure timeliness standards are met. Performs quality control audits on work performed and document production. Trains and motivates new employees. Assigns work and monitors work/workload of staff. Serves as team lead in the membership and/or customer service area. To Qualify for This Position, You'll Need: Associate Degree OR 2 years of job-related work experience 3 years of administrative/clerical support, customer service, or combination of these, including 1 year of experience in membership/claims/accounts area Good judgment skills Effective customer service and organizational skills Demonstrated verbal and written communication skills Demonstrated proficiency in spelling, punctuation, and grammar Ability to persuade, negotiate, or influence others Analytical or critical thinking skills Ability to handle confidential or sensitive information with discretion What We Prefer: Associate degree in accounting or finance Working knowledge of database software. Knowledge of state and federal laws related to private business types of insurance. Knowledge of underwriting guidelines and regulations. Knowledge of membership contracts and standard benefit structures. Knowledge of health insurance terminology and its appropriate application. Working knowledge of Microsoft access. Knowledge of membership systems, products, and procedures. What We Can Do for You: We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment. Subsidized health plans, dental and vision coverage 401K retirement savings plan with company match Life Insurance Paid Time Off (PTO) On-site cafeterias and fitness centers in major locations Wellness program and healthy lifestyle premium discount Tuition assistance Service recognition Employee Assistance Discounts to movies, theaters, zoos, theme parks and more What to Expect Next: After submitting your application, our recruiting team members will review your resume to ensure your meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. If the qualifications require proof of semester hours, please attach your transcript to your application. Management will be conducting interviews with the most qualified candidates, with prioritization given to those candidates who demonstrate the preferred qualifications. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Some states have required notifications. Here's more information. Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail mycareer.help@bcbssc.com or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.