Scheduling Chat Professional

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future!

Summary:

The ChatPro mission is to provide exceptional support and assistance to both our field and internal departments. We strive to be their trusted partner, offering prompt and efficient solutions to their requests. With a focus on building strong relationships and fostering effective communication, we aim to empower our team to deliver outstanding service that exceeds expectations. Together, we are dedicated to driving success and achieving our goals, all while maintaining the highest level of professionalism and integrity.

Starting Pay: $16/hour

Primary Responsibilities:

• Engage with customers, technicians, and internal reps through chat and email in a professional and courteous manner.

• Provide prompt responses to all inquiries.

• Offer appropriate solutions via chat/email.

• Document all interactions.

• Stay up to date on all scheduling policies.

Required Skills, Experience & Education:

• Ability to multi-task and handle multiple chat conversations simultaneously.

• Strong interpersonal skills.

• Excellent written communication skills.

• Ability to adapt to changing processes.

• Ability to work well in a team.

• A growth-mindset and drive to improve.

Available shifts:

• Monday - Saturday, closed Sunday, Mondays required

• Rotating weekends

• 10:00 am-6:30pm MT

• 10:30am-7:00pm MT

• 11am-7:30pm MT

• 11:30am-8:00pm MT

• 12pm-8:30pm MT

Learn about the Vivint Culture and why it's a great place to grow your career!

Here are some highlighted perks you should ask us about:

• Daily lunch and drinks on site

• Paid holidays and flexible paid time away

• Employee/Friends/Family Discounts

• Onsite health clinic, gym, gaming tables

• Medical/dental/vision/life coverage & 24/7 Medical Hotline

• 401(k) + Employer Match

• Employee Resource Groups

WORKING CONDITIONS:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.