Strategic Account Manager

Thank you for your interest in becoming part of the team at Legrand!

GENERAL PURPOSE

• This Vertical "Strategic Account Manager" will manage relationships with Higher Education end-users, consultants, architects, and influencer groups.

DUTIES AND ACCOUNTABILITIES

• Manage targeted end users to drive specification and standardization.
• Schedule, coordinate, and conduct in-person and remote client training, meetings, and events.
• Prospecting new higher education, accounts, end-users, and consultants.
• Directly manage targeted end-user accounts, consultants, and architects.
• Updating CRM with opportunities, contacts, and products to be forecast.
• Coordinate, maintain, and report on performance metrics for assigned accounts.
• Effectively communicate between internal departments to manage projects (i.e., product management, management, engineering, customer service, etc.).
• Maintain a working knowledge of all products to answer most of the day-to-day questions.
• Develop and execute short-term and long-term business strategies on all assigned accounts with specific goals on revenue and AOI.
• Assist in resolving customer complaints regarding sales and service.
• Represent the company at trade shows, trade associations, and client meetings to promote products.
• Build and strengthen relationships with key players/decision-makers internally and externally.
• Develop (enhance) client presentation materials.
• Drive annual initiatives for vertical sales.
• Understand workplace hazards and take steps to proactively prevent and report hazards or injuries in the workplace. Cooperate in Safety Programs, initiatives, and investigations.
• Demonstrate our five core values of Integrity, Customer Responsiveness, Innovation, Passionate Contribution & Empowerment, and Continuous Improvement.

JOB REQUIREMENTS

Essential Knowledge, Skills, and Abilities Required:

• Solid working knowledge of professional audio and video systems.
• Ability to communicate effectively (verbally and written).
• Excellent interpersonal skills.
• Proficient in the use of a CRM tool.
• Proficient in the use of personal computers, the internet, and Microsoft Office software, including Word, PowerPoint, Excel, and Outlook (or related e-mail systems).
• Ability to interpret standards, specifications, procedures, drawings, etc.
• Demonstrated ability to be customer-focused and responsive to questions and needs.
• Motivated self-starter who desires success.
• Proven ability to work independently and as part of a team.
• Ability to demonstrate flexible and efficient time management and to appropriately prioritize workload based upon organization or department needs.
• Must be able to make recommendations to effectively resolve problems or issues by using judgment consistent with company standards, practices, and policies.
• Ability to multi-task and manage several projects through completion at one time while maintaining high attention to detail.
• Must possess a high degree of professionalism and ability to handle confidential information.

Minimum Education and Experience Required:

• Bachelor's degree from an accredited institute
• A bachelor's degree or equivalent working experience (5 years) is preferred in the AV / IT industry.
• Minimum of three (3) years of experience in a sales, product development, business development, or marketing role in the AV industries.

Special Job Requirements:

• Must be available for extended, varied work hours based on business need.

WORKING CONDITIONS/PHYSICAL DEMANDS

• Ability to lift up to 50 pounds
• General office environment
• Regular shop assembly/distribution center environment
• May require regular ground travel to other company facilities within the local metropolitan area.
• Long-distance or air travel as needed - minimum 50% travel

Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Legrand is proud to be an Equal Opportunity Employer. You will be considered for this position based upon your experience and education, without regard to race, color, religion, age, sex, national origin, sexual orientation, ancestry; marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.

If you'd like to work in a fun, creative, business-casual environment that offers a comprehensive benefit package, we encourage you to apply!

Legrand is an equal employment opportunity employer.

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