Director of Interpreting Services- Oak Brook, IL

Sorenson Communications
medical insurance, paid holidays, sick time, 401(k)

Jan 27, 2025
Description Salary Range: $77,300.00 to $128,800.00 (depending on experience, education, and certifications) Location: Oak Brook, IL Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and heard-of-hearing. Job Summary The Director of Interpreting Services is responsible for oversight and day-to-day management of a geographical area including At Home VRS, Community Interpreting and, potentially, a VRS Interpreting center. The Director recruits and trains new interpreters while working in tandem with the Work Force Management team to ensure proper staffing for interpreting needs. The Director is expected to maintain a high level of professionalism that both inspires and motivates employees. They ensure a high quality of service relevant to interpreters' skills and adherence to Sorenson standards. The Director manages administrative duties in support of their interpreters and their areas, enhances the efficiency of their area of operations, and provides interpreting services as applicable. The Director of Interpreting promotes the highest-quality customer service for Sorenson customers and consumers. Job Details Full time Benefits: Paid Vacation Time and Paid Sick Time and Paid Holidays 401k 6% match with immediate vesting Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision) TeleDoc HSA company match 3 Medical plan options including a Low Deductible PPO Medical Plan Offering Employee Assistance Program Engaged Employee Resource Groups Outstanding Learning and Career Development Opportunities Essential Duties and Responsibilities Sorenson Directors are responsible for representing Sorenson with integrity, authenticity, and engaging leadership. They manage and oversee production and work performance of multiple employees while maintaining a flexible work schedule. Ensure full compliance with Sorenson standards and policies, FCC regulations, state and local interpreting and labor regulations, and quality assurance expectations Promote excellent customer service by overseeing customer feedback and interpreter processes Verify that all required training is completed within allotted timeframe/s Conduct annual reviews of employees as needed Monitor productive output of individual employees in support of company efficiency goals Counsel, coach, and mentor employees Collaborate with other departments to ensure adequate staffing Support Human Resource directives (Workers Compensation, FMLA, corrective action, performance management, employee engagement etc.) Basic troubleshooting of technical issues Share and develop Sorenson's culture and values with the team Represent Sorenson Communications in a positive manner Effectively communicate with managers, colleagues, and employees Train, coach, and support current and future Team Leads on leadership and company policies and procedures Leverage company provided training and continuing education resources to develop employee talent All responsibilities outlined in VRS Interpreting Centers and these additional responsibilities: Complete room inspections to verify that each At Home Interpreter meets the FCC requirements to process VRS calls At Home Verify that all required At Home training has been completed, and that the At Home agreement has been accepted by the Interpreter in LMS Order At Home equipment setups for new hires Maintain and monitor At Home TEAMs channels, both for the larger At Home group and individual teams. All responsibilities outlined in VRS Interpreting Centers (apart from FCC adherence and company efficiencies) and these additional responsibilities: Review SI incidentals to ensure accuracy in pay Video Remote Interpreter (VRI) hiring and administrative needs Oversee Administrative Services Manage costs and supplies within assigned budget Maintain center facilities where applicable Ensure technical equipment is updated and functional Recruiting and training Actively seek qualified candidates Collaborate with other departments to review, track, and disposition candidates Collaborate with other departments to hire and train employees Partner with local educational entities and Interpreter Training Programs (ITPs) to highlight interpreting careers and other opportunities within Sorenson Other duties as assigned Supervisory Responsibility This position manages employees and is responsible for the performance management and hiring of the employees. Travel Requirements Travel Requirements: Less than 25% Education Minimum/Preferred Education Description Preferred 4 Year / Bachelors Degree Experience Minimum Years of Experience Description 5+ Years management experience. 5+ years knowledge of the VRS Industry. 10+ years ASL Interpreter (Deaf Interpreter/Hearing Interpreter) preferred. 5 Professional Certifications. 1 Membership in an interpreter-related professional association. Knowledge, Skills, and Abilities Quick learner and self-motivated Critical thinking and problem solving Consistently meet deadlines and demonstrate excellent planning skills Ability to work and manage remotely Ability to learn Microsoft Office Suite and other technologies Willingness to enhance management and interpreting skills through continuing education Work with management team to ensure a collaborative environment between departments Demonstrate clear written and expressive communication skills Excellent interpersonal skills Compliant with any national and/or state interpreter credentials Support and relay company policies to employees Other duties as assigned which may include performing interpreter related assignments in the event of urgent/important work assignments Working Conditions and Physical Requirements Working Conditions and Physical Requirements Able to sit/stand for an extended period of time in an office environment Able to operate computer keyboard, mouse, tools, and applications May require interpreting for extended periods of time Able to lift 25-45 pounds Company Summary Our Mission...Harnessing the power of language, we connect diverse people and enrich the human experience. Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees. Disclaimer This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence. Apply at www.captioncall.com/careers Apply today! www.sorensonvrs.com/svrs_careers Equal Employment Opportunity: CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer. As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)