Customer Service Supervisor - Houston, TX

Customer Service Supervisor

Houston-Onsite

Pay: $70,000 - $72,000

Job Objective: To lead associates, processes, and policies of RelaDyne in a manner of excellence in order to sustain customer loyalty and provide opportunities for corporate growth. Deliver outstanding customer service. Project a professional company image through in-person and phone interaction.

Job Duties:

In addition to the essential job functions described below, all associates will perform duties as requested by management. Assigned responsibilities and duties may vary based upon location size and operation.

• Evaluates phone and email conversations as needed.
• Deal directly with customers either by telephone or email
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Set up new customers
• Process orders, forms, applications and request
• Organize workflow to meet customer timeframes
• Maintain customer databases
• Communicate and coordinate with internal departments
• Provide feedback on the efficiency of the customer service process
• Prepare correspondence and presentations
• Prepares and coordinate mail, faxes, and express packages.
• Work on special projects as needed

Skills and Abilities:

• Customer service skills
• Excellent phone etiquette
• Leadership skills
• Planning and execution skills
• Ability to deal with change
• Ability to handle stress
• Ability to demonstrate responsibility
• Communication skills (oral and written)
• Ability to work with and analyze numbers
• Systems & computer knowledge
• Ability to manage time and associates
• Dependable with a positive attitude
• Self-motivated and able to work independently as well as part of a team
• Excellent interpersonal & problem-solving skills
• Proficient knowledge of Microsoft Word, Excel, PowerPoint
• Ability to explore and learn other software applications
• Ability to prioritize and manage deadlines
• Accuracy and attention to detail
• Strong organizational skills

Requirements:

• A minimum of 2 years of experience managing or leading a team is required
• Must have a typing speed of at least 60 words per minute and be proficient in ten-key data entry.
• Previous B2B experience is strongly preferred.

Physical Demands: The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Vision: minimum vision required to prevent injury from oneself and others
• Hearing: perceiving the nature of sounds with or without correction
• Talking: expressing or exchanging ideas by means of the spoken word
• Lifting small weighed objects constantly; 20 pound objects frequently and 25-50 pound objects occasionally
• Climbing ladders, stairs and ramps
• Balancing, pushing and pulling
• Crouching, kneeling, reaching and grasping objects
• Walking: move about inside the office and/or branch facilities as well as airport/travel needs
• Sit/Stand: Must be able to remain in a stationary position 50 percent of the time

Attendance Requirements: Attendance on a regular, consistent basis is mandatory, including arriving at the time as scheduled.