Program Coordinator, Admissions Systems and CRM, Enrollment Management (Remote)

University of Cincinnati
parental leave, paid time off, sick time
United States, Ohio, Cincinnati
Feb 01, 2025
Program Coordinator, Admissions Systems and CRM, Enrollment Management (Remote) Current UC employees must apply internally via SuccessFactors Founded in 1819, the University of Cincinnati ranks among the nation's best urban public research universities. Home to 53,235 students, more than 11,000 faculty and staff and 350,000+ living alumni, UC combines a Top 35 public research university with a physical setting The New York Times calls "the most ambitious campus design program in the country." With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, three straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center and entry into the Big 12 Conference, UC's momentum has never been stronger. UC's annual budget stands at $1.85 billion, and its endowment totals nearly $1.8 billion. Job Overview The Office of Admissions at the University of Cincinnati seeks someone who is detailed, process-oriented, and comfortable working on the technical side of a CRM system to join the CRM Team. This team serves as the lead administrators of two instances of Slate CRM by Technolutions used by Graduate and Undergraduate Admissions. This position will report to the Assistant Director of Graduate CRM and Admissions Operations and will be responsible for handling daily processing tasks for graduate applications and records as well as helping to maintain excellent data quality in both CRM instances. This position is fully remote with occasional exceptions for on-campus training and events. Essential Functions Assist with daily Graduate application processing, such as completing application deferral requests, withdrawing cancelled applications, and locating unmatched test scores. Resolve Graduate application import errors from Slate into the student information system (SIS). Find and merge duplicate records within Slate. Collaborate with Graduate College faculty and staff to fulfill CRM requests and help troubleshoot system issues. Assist with training Slate users. Help resolve basic questions and requests sent to the Graduate Admissions email inbox. Assist with data imports and exports. Assist with query and report building. Monitor daily queries to find and fix incorrect or incomplete data in both instances of Slate. Collaborate with other staff members of the CRM Team to strategize ways to improve the University's usage of Slate. Required Education Bachelor's Degree. Five (5) years of relevant work experience and/or other specialized training can be used in lieu of education requirement. Required Experience One (1) year of program coordination experience. Additional Qualifications Considered Two (2) years working in CRM processing or CRM administration role. Experience working in Slate CRM by Technolutions. Experience working in a student information system (SIS). Experience working in Admissions processing. Application Process Information A resume A cover letter (explaining your interest in the position) List of three (3) professional references Physical Requirements/Work Environment Office environment/no specific unusual physical or environmental demands. Compensation and Benefits UC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE. Competitive salary range of $44,000 - $47,000dependent on the candidate's experience. Comprehensive insurance plans including medical, dental, vision, and prescription coverage. Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program. Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans. Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave. Tuition remission is available for employees and their eligible dependents. Enjoy discounts for on and off-campus activities and services. For questions about the UC recruiting process or to request accommodations with the application, please contact Human Resources at jobs@uc.edu. The University of Cincinnati is an Equal Opportunity Employer. REQ:98250 Program Coordinator, Admissions Systems and CRM, Enrollment Management (Remote) Date: Jan 31, 2025 Location: Cincinnati, OH, US Facility: Main Campus Nearest Major Market: Cincinnati Job Segment: CRM, Program Manager, Medical, Manager, Technology, Management, Research, Healthcare