(Designated) Correspondence Phone Support, Intermediate

Your Role

Our Designated Customer Experience Teams receive incoming telephone calls from Self-Funded Large Group Commercial Plans. The Designated Call Center is open Monday - Friday, 4:45 a.m. - 8:00 p.m., including some holidays. If hired, you will be required to attend and complete paid, mandatory training remotely. You must attend training each day for 8 hours, totaling 40 hours per week for the required training period. Training hours are 8:00 a.m-4:30.p.m Mon-Fri. After completion of training, agents may work remotely and will be assigned a daily 8hr shift within the mentioned hours of operation totaling 40hrs a week. The assigned shift can be different from the training hours.

Your Knowledge and Experience

• Must reside in the state of CA preferably within a 50-mile radius from one of our office locations - Lodi, Rancho Cordova, Redding, Woodland Hills, Long Beach etc.
• Requires a High School Diploma or GED, or equivalent
• Requires at least 3 years of prior relevant experience
• Flexibility in availability is required including hours and holidays, shifts are not guaranteed
• Requires attending and completing training facilitated remotely
• Requires basic job knowledge of Microsoft Suite systems and the ability to use applications on a computer proficiently
• Requires high internet connectivity speed of a minimum of 11MBPS and 3 MBPS upload speed
• Post-training, Requires private work location at their residence free from distractions and within 25 feet of their Wi-Fi modem

Preferred Qualifications:

• Bilingual - Spanish, language proficiency as demonstrated by successful completion of an oral language proficiency test
• Camera friendly in coaching's, team meetings, 1:1 with leaders

Pay Range:

The pay range for this role is: $19.17 to $26.84 for California.

Note:

Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.