Sr. Patient Navigator

This Senior Patient Navigator will be a key position on our integrated behavioral health team in pediatric primary care, helping to support various innovative behavioral health initiatives.

This Sr. Patient Navigator will be responsible for:

• Facilitating, tracking, and following up on community-based behavioral health referrals in close collaboration with primary care-based behavioral health clinicians
• Connecting with patients and families to provide support and guidance around the behavioral health referral process, as well as the implementation of ongoing care plans
• Collaborating with other behavioral health team members to track and monitor referrals in order to help ensure continuity of care and mitigate risk
• Coordinating logistics for plan adherence, such as appointment reminders and arranging transportation
• Explaining hospital/community-based resources to patients and families; providing documentation
• Acting as a liaison with internal and community resources. Contacting hospital and community resources to ensure access to services
• Initiating, developing, and maintaining relationships for accessing community-based resources
• Providing outreach and maintaining positive working relationships with providers/administrative staff (including physicians, office staff, nurses, and behavioral health staff)
• Reporting outcomes of referrals to the referral source
• Documenting patient care
• Collecting required data and developing and maintaining databases
• Tracking outcomes and supporting program development and strategic planning processes
• Analyzing data and summarizing findings
• Providing information to support community partnerships and grants
• May recommend program or procedural changes to improve outcomes or efficiency
• Attending and participating in case review and care planning meetings
• Disseminating training materials or ongoing education to more extensive program staff
• Serving as a subject matter expert to Patient Navigators, Interns, Social Workers, Psychologists, and others on clinic and specialized services offered in the clinic

In order to qualify, you must have:

• High School Diploma/GED required;BSW, undergraduate degree in psychology, or LMHC preferred
• A minimum of two years of experience, including direct experience with the patient population and community resources
• Strong interpersonal skills, including an ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• Fluency in Spanish may be preferred
• Analytical skills to resolve problems that require the use of basic scientific, mathematical, or technical principles
• Working knowledge of patient populations and the hospital/community resources that offer services and resources to meet patient, family, and/or clinic needs.

Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.