Homeowner Counselor - Morris Plains, NJ

Weichert Workforce Mobility is hiring a Domestic Homeowner Counselor in Parsippany, NJ. This is a hybrid role requiring two days in the office. The Homeowner Counselor is responsible for facilitating the overall relocation process for homeowners. The position provides transferee case management, customer satisfaction and service delivery, supplier coordination and revenue generation.

Job responsibilities include, but are not limited to the following:

• Acts as the Weichert Workforce Mobility main point of contact for administering the various phases of the relocation process for transferees who are currently homeowners.
• Oversees the delivery of relocation services to transferees and their families using Weichert's best practices and service standards to ensure a high-quality service delivery experience.
• Conducts a thorough needs assessment at the onset of the transfer process to establish the transferee's specific requirements and address any custom needs.
• Works with the transferee and/or family to ensure all needs are understood and met.
• Adjusts services and counseling to changing needs and conditions throughout the move process.
• Seeks opportunities to assist customer in the analysis of purchase versus rent and closely manages and monitors the home finding process, ensuring the Company maximizes its referral fee income and collection. Responsible for the timely and accurate input of related data and the management of all opportunities through completion.
• Proactively provides continuing advice and support to both the client and transferee, maintaining regular contact throughout the relocation period. Provides direction to the transferee including policy and benefits counseling, work flow administration, home marketing and home finding support, appraisal and inspection evaluation, oversight of benefits utilization, financial services, supplier coordination, etc.
• Coordinates, supports, manages, and reviews the cross-sell and delivery of third-party services to transferees by Weichert Affiliates (WFS, WCH, WTS, WRA and WIA) and Weichert's external supplier network relative to home finding, appraisal management, new home inspections, equity disbursement, mortgage servicing, temporary living, move management, and spousal counseling processes.
• Reviews and evaluates exception requests and challenging situations in order to provide solutions to clients in the support of move-based scenarios that arise. Provides recommendations to the transferee, Client Service Director, and/or client contacts regarding appropriate courses of action when outside of their own scope of authority.
• Understands and manages costs and expenses related to relocation deliverables, maximizing the benefits while minimizing expenses and costs.
• Measures customer satisfaction on a timely basis. Ensures accurate and timely documentation of conversations, exceptions, and correspondence. Maintains files and ensures data integrity.
• Performs other duties as assigned.

The ideal candidate will meet the following requirements:

• Bachelor's degree preferred.
• 3+ years of Relocation Counselor experience.
• Demonstrated, outstanding customer service.
• Excellent organizational skills.
• Proficiency in Microsoft Office suite of products.
• Strong oral and written communications skills.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail.
• Basic math skills including addition, subtraction, multiplication, division, percentages, and fractions