Sr. Product Experience Manager

CWT is one of the world's leading digital travel management companies and as a Business-to-Business-for-Employees (B2B4E) travel management platform, companies and governments rely on us to keep their people connected - anywhere, anytime, anyhow - and across six continents, we provide their employees with innovative technology and an efficient, safe and secure travel experience.

Joining us means being part of a market-leading global company, working in a collaborative, multi-cultural and entrepreneurial environment.

Position overview

CWT is seeking for a Sr. Product Experience Manager

To be successful, this individual must be able to present and demo CWT's client facing products and services with clients and prospects with a particular focus on positioning CWT's differentiators and value propositions; confidently represent CWT's strategic position on technology trends at industry events and other client facing environments; capable to understand client needs and translate these into opportunities.

The role requires a person that has ability to drive collaboration and buy-in from senior level stakeholders, strong presentation skills and gravitas in front of senior buyers, and the ability to problem solve 'outside the box'. This is a highly visible role in the organization and plays a critical part in successfully demonstrating CWT's value to our most significant clients and prospects.

Position Description

• CWT's product & services value proposition, positioning and demo activity

o Bring CWT product & services propositions to life to better solve customer business challenges which support Sales and Customer Management teams increase sales, improved client retention and higher client yield

o Conduct product demonstrations and presentations across CWT's product portfolio and 3^rd party partner offerings showcasing a seamless end to end user experience

o Ability to support sales and client execs when determining customer pain points and decision triggers through high-gain questioning of prospects/clients

o Remain agile throughout client facing positioning work to adjust recommended product and service strategy according to additional client discovery

• Collaborate with CWT product owners and technical teams to ensure availability of best-in-class demonstration sites which bring to life an integrated and seamless user experience
• Help prepare CWT sales and customer management teams to effectively communicate and best position the value of CWT's product propositions

o Develop self-service tools and resources which can be used by customer management and sales teams to conduct product discussions and demonstrations

o Deliver product education sessions to customer management and sales teams as required

• Maintain a deep level of CWT product expertise and act as a subject matter expert

o Connect regularly with CWT product leads, technical teams and with partners to ensure continual and deep understanding of product capabilities

o Product expertise should be maintained in each of the following aspects: technical capabilities and limitations, strategic purpose, competitive landscape and client value proposition

o Regularly self-assess and continue to build product knowledge as needed primarily through direct research, training material review and conversations with subject matter experts

o Scan the market for new technology and/or industry developments that will impact client/prospect challenges and assess how CWT technology solutions are positioned to respond. Be able to intelligently discuss and present trends and CWT response to these trends.

• Undertake other duties or tasks, which may be assigned on as-needed basis
• Ability and willingness to travel for client facing meetings is essential

#LI-REMOTE

Position Requirements

Technical Skills

Languages:

• Fluent English, written and spoken
• Ability to work successfully within a multicultural environment

Presentation skills:

Exceptional presentation skills with ability to be consultative and articulate technical information in a business-related manner. Ability to create and deliver persuasive presentations.

IT Skills:

• Expert in Microsoft Office
• Presentation software such as PPT, Prezi
• Virtual Meetings tools

Specific skills:

• Proactive, creative and open-minded
• Articulate
• Self-confident, self-motivated and driven
• Excellent communicator
• Enthusiastic team player with the ability to work independently
• US CWT accepts Military experience/certifications as substitute for some requirements

Experience:

• Significant client facing experience is a must
• Account management a plus
• Experience working with buyers in purchasing or travel desired
• Business acumen; ability to pair solutions, value propositions, and presentation approaches with client challenges/needs and styles;
• Travel industry experience a plus;
• Willing to travel 60% of time

Competencies:

Driving each project and sales process up to completion in an autonomous, creative and professional manner

ENTREPRENEURSHIP:

• Creative and brings new ideas and improvements
• Capitalises on what has worked well in the past
• Shows ownership of the business
• Shows initiative

Identifying with and taking pride in the sales role. Having a strong commitment to selling. Enjoying the challenge of growing CWT revenues

SALES FOCUS :

• Sales results oriented
• Identifies and takes opportunities
• Comfortable with a sales role
• Focused on signing the business with customers

Loyal to organisation & aligned to the team. Enjoys working with others and appreciates the value delivered by teamwork

TEAM PLAYER:

• Shares work, thinks together, shares problems
• Respectful and loyal to CWT organisation and rules
• Respectful and loyal to the team
• Interacts a lot within own team and with other CWT teams

Understanding market trends and analysing customer buying patterns

MARKET AWARENESS:

• Understands customer needs
• Knows what competitors are doing
• Studies market (suppliers, customers, competitors)
• Suggests opportunities to the customer based on market knowledge and practices
• Explains market trends to customer Knows what competitors are doing
• Understands customer strategy, and buying tactics and practices

Taking a planned and logical approach to selling, analysing and solving complex problems for the long term

STRATEGIC:

• Medium to long term planner
• Analytical problem solver
• Can create strategies and scenarios
• Anticipate potential implications and issues
• Incisive thinker
• Identify and bring value to the customer
• Looks at the bigger picture and thinks out of the box

Practical and concrete orientation. Responsive and action oriented. Bringing the customer quick and useful solutions in a creative and agile way.

TACTICAL :

• Enjoys being involved in the action
• Proactive
• Can make decisions quickly with a good sense of business
• Creates practical and time saving solutions
• Coordinates and cross-checks with the customer

Taking an organised and systematic approach to delivering and selling

STRUCTURE :

• Is organised and systematic
• Pays attention to details
• Prioritises multiple activities
• Understand critical path
• Plans tasks well in advance
• Anticipates and communicates problems

Providing clear & adequate information and being open.

Providing the customer with the relevant information in a structured and appropriate manner

COMMUNICATION:

• Delivers a structured and assertive message
• Simple, clear, concise, logical and efficient communication
• Easy for customer to deal with
• Excellent presentation skills
• Listens and shows empathy

CWT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email toTalentAcquisitonAmericas@mycwt.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.