Senior Product Manager

Position summary

Candid is a nonprofit that provides the most comprehensive data and insights about the social sector. We get you the information you need to do good. Candid currently has an opportunity for a Senior Product Manager. This role is a unique product management opportunity to drive social change working for an exceptional, technology and user centric nonprofit. Candid's products offer exceptional, best-in-class data about the social sector and are used by companies and nonprofits to facilitate their work as change agents. The Senior Product Manager will lead strategic direction and product roadmap for their assigned product portfolio, inclusive of Fundraising activities and workflows, prioritizing features that drive customer acquisition and retention. The role will drive innovation and impact for the sector at large.

Position Title: Senior Product Manager

Reporting to: Senior Director of Product Managment

Supervises: N/A

Schedule: 35-hour work week, Monday through Friday

Compensation: $120,000-$165,000 (this range is for the NYC area and will be adjusted for other localities; additionally, factors like skills and experience will be considered).

Location: Remote. In-person attendance is expected during our annual, weeklong all-staff summit. Additionally, participation for in-person meetings is expected at least once per year for most employees, at least once per quarter for senior leaders, and at least once per month for the executive team. Staff that are not in NYC are expected to travel for these meetings.

Benefits: Health insurance (medical, dental, vision), retirement contribution with additional option for a match, paid life insurance and AD&D, paid leave time (PTO, compassionate leave, volunteer, holiday, parental), short-term and long-term disability, pre-tax transit, flexible spending accounts, supplemental insurance, summer hours, and Public Service Loan Forgiveness (PSLF) program eligible employer.

Responsibilities

• Establish deep familiarity with Candid's offerings, including Candid search, Candid's legacy products, Foundation Directory, GuideStar Pro, Charity Check and Foundation Maps, for the purpose of aligning the product portfolio to the unified platform.
• Establish deep understanding of the competitive landscape and the technology and data drivers evolving the sector's needs.
• Establish and maintain a product road map for the Fundraiser team that delivers functionality to enhance the user experience and to achieve ambitious customer acquisition, engagement, and retention targets.
• Deliver deeply user-centered experiences, inclusive of all levels of users in the sector, from novice to expert across the fundraising domain.
• Promote a fail fast and heavy experimentation culture, where iterative product design is driven by user guidance and feedback.
• Define and deliver advanced data visualizations, in collaboration with peer product managers, Data, Design and Engineering stakeholders.
• Assess product functional requirements and implementation options to deliver a pragmatic solution that is cost effective from resource and speed to market perspectives.
• Continually ship product enhancements and/or new features that drive to improve users' product satisfaction and drive customer acquisition and retention.
• Manage product backlog of functional requirements, balancing value with level of effort to achieve key product and revenue goals.
• Create clear, concise, comprehensive product documents for primary platform experiences, including Product Briefs.
• Support platform release cycles by maintaining updated information as to planned feature release, feature summaries, and value propositions.
• Attend Daily scrums: Listen, learn, provide answers, make fast trade-offs; work with scrum master to ensure collaborative, efficient and safe environment for all.
• Ongoing strategic planning and innovation based on current market research, emerging trends, and SWOT analysis.
• Advocate for the voice of the customer and lead cross-functional technical and business intelligence teams to achieve optimal customer satisfaction.
• Monitor and report on key metrics including, but not limited to revenue, acquisitions, churn, engagement, daily and monthly active users and active subscribers to inform product roadmap decisions.
• Establish and maintain processes for testing, design, rollout, and maintenance of products.
• Collaborate with design, UX, sales, marketing, and customer success to ensure outstanding product design, outreach, and engagement.
• Articulate key value propositions of assigned product portfolio to inform product marketing and support teams.
• Perform other duties as assigned.

Requirements

• 5+ years Product Management experience, at least 3 managing a SaaS offering
• Bachelor's degree in computer science, logistics, product management or similar required.
• B2B subscription product management experience heavily preferred.
• Diligent listener and communicator; ability to engage diverse audiences and gain and apply insights from those audience perspectives and experiences.
• Ability to translate feedback into clear, market-facing, product enhancements.
• Technical experience working with search and data visualization technologies
• Your accomplishments include an outstanding product portfolio that demonstrates successful innovation and iteration.
• Proven track record optimizing user success with SaaS applications.
• Data driven decision maker.
• Experience working on system integrations that support B2B and B2C offerings.
• Independent, high level of initiative and feature or product ownership.
• Ability to coordinate efforts across diverse functional groups.
• Extremely flexible and prefers a dynamic, constantly changing work environment.
• Outstanding written and verbal communication skills.
• Sensitive and respect for racial, gender, sexual orientation, and cultural differences.
• Champions and represents Candid's core values: We're driven, direct, accessible, curious, and inclusive.
• Willingness to perform other duties and special projects as needed/requested.

About Candid
Every year, millions of nonprofits spend trillions of dollars around the world. Candid finds out where that money comes from, where it goes, and why it matters. Through research, collaboration, and training, we connect people who want to change the world to the resources they need to do it. Our data tools on nonprofits, foundations, and grants are the most comprehensive in the world.

Candid's vision is an ambitious one. But we know that when we make investments in our talent, it translates to more access and better knowledge for those working for social good around the world.

On February 1, 2019, Foundation Center and GuideStar joined forces to become Candid, a 501(c)(3) nonprofit organization.

Candid is a qualifying nonprofit organization as defined by the Public Service Loan Forgiveness Program. As such, Candid employees may claim their employment time on their PSLF application. We offer a competitive salary and excellent benefits. Due to the high volume of applicants, we typically receive, we regret that we can only contact candidates that we would like to interview.

For more information on positions available at Candid, please visit our website: Work with us

Candid is an equal opportunity employer. Candid provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to diversity, equity, and inclusion and especially encourage members of underrepresented communities to apply.