Amerex - QA RMA Technician

Quality is Behind the Diamond. Since 1971 our mission has gone beyond a corporate tagline-it has been the driving force behind every decision we make. It continues to guide the products we create and the services we provide. Each team member collaborates to develop solutions that protect property and save lives.

We tackle challenges head-on and innovate with passion. If you're looking to build a rewarding career that makes a real difference, join us and reflect the commitment of our dedicated team. Together, we can save lives and uphold the highest standards of quality.

Every position is rooted in a culture that aligns with eight guiding principles:Teamwork, Excellence, Communication, Leadership, Environment, Safety, Accountability, and Trust. These principles serve as a compass, offering personal guidance to navigate daily work situations.

These core beliefs are the foundation of the McWane Corporation. Our unwavering commitment to the McWane Way ensures positive outcomes for both our company and the communities we serve.

GENERAL RESPONSIBILITIES

Under the direction of the Quality Manager the QA RMA Technician will primarily be responsible for evaluating and reporting on returned orders of finished products. The QA RMA Technician will also serve as a QA Laboratory Technician when necessary, which requires analyzing quality control test results and providing feedback and interpretation to management or production, monitoring performance of quality control systems to ensure effectiveness and efficiency, and communicating quality control information to all relevant organizational departments, outside vendors, or contractors.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Evaluate and report on returned orders to understand root cause of defective product conditions
• Inspect fire extinguisher products and systems for leaks, cosmetic defects, and malfunctioning components
• Report findings to customer success team through D365
• Coordinate and manage returns to Amerex suppliers when necessary for defective purchased parts
• Support other Quality Lab Functions as necessary
• Testing for incoming inspection
• Testing of production
• Testing required by Regulatory Agencies
• Raw material chemical testing
• DOT-required testing
• Conduct root cause investigations of returned products and materials
• Address and correct (with assistance from QA Manager/Engineers) issues found in production departments
• Stop production if significant product defects are present.
• Communicating issues with suppliers/other departments to correct issues
• Return of rejected material to suppliers
• Communicate with suppliers any issues that should be corrected/improved
• Control runs of trial parts both internally and externally
• Keeping Lab documentation current (WI, JSA, FE Performance Testing)
• Interpret and comply with quality assurance standards
• Review data to find opportunities for improvement
• Perform other duties as assigned.

ADDITIONAL REQUIREMENTS

• Overall rating of 2 or above on last reg. evaluation
• No written warnings for any reason in past six (6) months
• No attendance notification in past six (6) months
• Mechanically/technically inclined
• Transport & lift within Job & OSHA guidelines up to 50 lbs. as needed during shift
• Pass Drug Test and Job Medical Fitness Review
• Understand/use blueprints & precise inspection equipment
• Work well with other Depts./EE's to achieve quality/goals
• Operate test equipment technology
• Inspection, testing & recordkeeping in timely manner
• Follow verbal & written instructions
• Must maintain acceptable evaluation/attendance.

Education and Experience Requirements

• Minimum High School Diploma or GED required
• Previous Quality Assurance/Quality Control experience preferred
• Previous laboratory experience preferred
• Previous experience with Amerex products preferred
• Experience with Microsoft Office (Word, Excel, Outlook) is preferred
• Ability to read blueprints and take precision measurements
• Be able to work independently without direct supervision to accomplish goals

All your information will be kept confidential according to EEO guidelines.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA- gender identity or expression, and genetic information) or any other category protected by federal, state or local law.