Key Account Customer Service Representative - Part Time

Dot Foods Inc.
United States, Illinois, Mount Sterling
1 Dot Way (Show on map)
Apr 01, 2025
Description Location: Mt. Sterling, IL Department: Customer Service Reports To: Senior Customer Service Team Leader Wage Range: $20.58 - $30.87 As a Key Account CSR, you will work with complex customers within our industry by performing various functions to meet expectations of both internal and external customers. You will become the expert on these accounts by working with various partners and customer communications to assure we are meeting their expectations. WHAT YOU'LL DO Analyze customer requests/needs and provide innovative solutions Problem solve through unique situations Work with customer to improve service through item forecasting. Assist Dot Transportation with delivery appointments and scheduling conflicts Involvement in volume growth Applies lean thinking and tools to identify and eliminate waste in all areas of the position YOU MUST HAVE High School Diploma Successful Dot Foods Customer Service experience Effective communication skills Analytical skills Highly organized with prompt follow-up skills Self-motivated YOU MAY ALSO HAVE Bachelor's Degree Actively demonstrates critical thinking and decision-making abilities ROLE SPECIFICS Schedule: Part Time Monday - Friday Travel: Occasional overnight travel of approximately 4-5 nights per year. Ability to independently travel as needed, without restriction, by all modes of transportation, including car, plane or train, for customer/vendor calls, training WHO WE ARE Dot Foods makes products more accessible and affordable to the food industry. We streamline the supply chain and build valuable partnerships with distributors, suppliers, and operators. Our company was created on a foundation of respect and dependability. People who are open to input, ask questions, embrace diversity, and seek innovative solutions thrive here. WHAT DOT CAN OFFER YOU As a family-owned and -operated company since 1960, Dot Foods has created a strong family culture. We make everyone feel included and respected. In addition to an inclusive working environment, we will provide you with: Competitive compensation package Significant advancement opportunities Safety: This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules and policies regarding safety. EOE/AA Employer: Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)