Clinic/Practice Assistant II

Patient Check-In, Scheduling, and Payment Collection

• Greet patients and families and welcome to the clinic
• Process self-pay payments according to protocol and before checking patient in
• Manage patient check-in within EPIC and let patients know that an infusion nurse will be with them shortly
• Keep track of patients who "no show" to a scheduled infusion appointment and email to Clinic Director at the end of each shift
• Call patients scheduled for the next clinic session to confirm their upcoming infusion appointment
• Schedule and reschedule patient appointments as needed

Clinic Administration

• Work closely and collaboratively with the clinic's Medical Director, psychiatrists, infusion nurses, and anesthesiologists
• Assist in proper handling and filing of patient consent forms when necessary
• Maintain clinic calendar in Outlook that denotes which psychiatrist, anesthesiologist, nurse, and PSC is scheduled to work each clinic session
• Maintain clinic staff contact list including pagers, work and mobile numbers
• Update and maintain vital documents in the shared drive
• Provide assistance to patients and families and answer questions as needed

• Help maintain a warm and caring clinic environment
• Other administrative tasks and projects as assigned

The Psychiatric Infusion Clinic operates evenings, from 5:00 PM until 10:00 PM and Saturdays 8:30AM - 12:30PM.

PSCII Schedule: Per Diem, as needed, 1-3 shifts per month

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials
Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred

Experience
office experience 2-3 years required

Knowledge, Skills and Abilities
- Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
- Managing one's own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.