New

Sr Manager, Business Continuity | Shared Services

T-MOBILE USA, Inc.
$114,400 - $206,300Corporate Bonus Target: 20%
life insurance, vision insurance, flexible benefit account, paid time off, paid holidays, tuition assistance, 401(k)
United States, Texas, Frisco
3560 Dallas Parkway (Show on map)
Apr 02, 2025
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview The Senior Manager, Business Continuity Shared Services will lead the vision, strategy, and execution of enterprise-wide capabilities that enable T-Mobile to proactively detect, respond to, and recover from disruptive events. This role is deeply passionate about driving innovation in business continuity tools and data governance - championing the development of scalable, insightful platforms that support decision-making and accelerate response efforts. With a strong bias toward continuous improvement, this leader will engage cross-functional stakeholders to surface ideas, shape roadmaps, and explore how new technologies can strengthen organizational resilience. Leading a team of five, the Senior Manager will serve as a connector across the enterprise - aligning with senior leadership, technology, and operations to ensure readiness, accountability, and shared value across the program. Job Responsibilities: Develop and maintain relationships across the organization Engage cross-functionally with other department peers, directors, and executives to develop collaborative partnerships concerning progress or outcomes on major initiatives. Collaborate with related groups to identify problems and evaluate impact of solutions on the whole organization. Draw upon multiple and diverse sources for ideas and inspiration. Challenge paradigms; think expansively, combining ideas in outstanding ways and making connections between disparate ideas. Resolve gaps and improvements vital to ensure continuous improvements for both internal teams and enterprise stakeholders. Lead through goal setting, ongoing assessment, coaching, and performance evaluation to support performance and behavior objectives of direct reports in the function. Develop and implement systems, policies, standards and procedures that follow all industry standards. Anticipate emerging regulations and assesses potential impacts and positions T-Mobile may need to adopt in response to the pending changes. Determine, develop, track, and communicate BC and CM metrics to appropriate T-Mobile leadership representation and other stakeholders to effectively and visibly lead a proactive BC and CM culture across T-Mobile. Prepare, manage and control annual capital and operational budgets related to overall team budget. Support and contribute to planning, staffing, and expense prioritization. Education and Work Experience: Bachelor's Degree (Required) More than 10 years Experience in Business Continuity Management programs. (Required) 4-7 years Management level experience in Business Continuity Management or incident response leading individual contributors. (Required) 2-4 years Wireless telecommunications experience. (Preferred) 3-5 years Proven experience across the full software development lifecycle (SDLC), including needs assessment, requirements gathering, and partnering with vendors or internal technical teams to design, develop, test, and implement solutions - as well as leading change management and end-user training efforts. (Strongly Preferred) Knowledge, Skills and Abilities: Crisis Management (Required) Emergency Management (Required) Strategic Thinking (Required) Telecommunications (Preferred) Wireless (Preferred) Licenses and Certifications: Certified Business Continuity Professional (CBCP) (Preferred) At least 18 years of age Legally authorized to work in the United States Travel: Travel Required (Yes/No):Yes 10% Quarterly DOT Regulated: DOT Regulated Position (Yes/No):No Safety Sensitive Position (Yes/No):No Base Pay Range: $114,400 - $206,300 Corporate Bonus Target: 20% The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.