CORE BUSINESS SOLUTION OWNER, DCRI

School of Medicine

Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,600 faculty physicians and researchers, nearly 2,000 students, and more than 6,200 staff, the Duke University School of Medicine along with the Duke University School of Nursing, and Duke University Health System comprise Duke Health, a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Health Integrated Practice, Duke Primary Care, Duke Home Care and Hospice, Duke Health and Wellness, and multiple affiliations.

Position Summary

The Core Business Solutions Owner (CBSO) is responsible for ensuring the ongoing success and optimization of the business value of our DCRI 1 Project and Portfolio Management (PPM) solution. DCRI 1 leverages OnePlan to manage our entire research project portfolio as well as all of our internal investment and technology projects. The CBSO is a hybrid role, bridging the cross-functional gaps between research operations, finance and business operations, and technology. The CBSO must be willing and able to move in and out of the weeds in any of these areas while continuously formulating, adjusting, and implementing holistic strategies to drive toward overall optimization and operational excellence. The CBSO must be adept at building relationships, identifying and solving problems, facilitating a diverse set of stakeholders, and the ability to develop both breadth and depth of understanding of all operations of an Academic Research Organization.

** NOTE: This position may have an opportunity to work remotely. All Duke University and Duke Health remote workers must reside in one of the following states or districts: Arizona; California; Florida; Georgia; Hawaii; Illinois; Maryland; Massachusetts; Montana; New Jersey; New York; North Carolina; Pennsylvania; South Carolina; Tennessee; Texas; Virginia or Washington, DC., Washington (State), Connecticut, Indiana, Michigan, Maine, Ohio and New Hampshire.

• Team Leadership: Lead key operational workstream team(s), both technical and business focused, consisting of key business subject matter and technical experts. Support efforts to maintain and continually improve the operational effectiveness and business value of the solution, including strategic and operational alignment, process improvement, technical efficiency, program and project management skill development, and data-driven decision making.
• System Administration: Work closely with the Technical Support team to ensure that any technical issues are addressed in a timely fashion and that all system administration tasks are executed as planned.
• Solution Management: Coordinate with and work alongside the technical team members and OnePlan to stay informed about product enhancements and features that can benefit the DCRI. Stay in sync with OnePlan's release planning and schedule.
• Governance: Operate within and enforce established DCRI 1 governance framework and processes. Work directly with the DCRI 1 Ownership team, executive sponsors, key DCRI stakeholders, and OnePlan to clearly define and communicate the product vision and steadily deliver improvement priorities.
• Cross Solution Collaboration: Work with other Core Business Solution Owners to foster a seamless business solutions ecosystem. Explore opportunities to better integrate the solution with other core solutions, tools, and platforms and avoid sub-optimization.
• Continuous Improvement: Champion a culture of continuous improvement, actively seeking feedback from users and stakeholders to drive innovation and enhancements in order to meet evolving business needs, optimize performance, and increase efficiency and effectiveness.
• Stakeholder Management: Collaborate with stakeholders to gather enhancement ideas, address concerns, ensure alignment, and adapt to evolving business requirements.
• User Engagement: Foster strong user engagement and collaboration among, faculty, research operations, business operations, and technology staff. Facilitate teamwork and knowledge sharing and identify opportunities to improve user experience and satisfaction.
• User Training and Support Strategy: Contribute to a comprehensive training and support strategy to enhance users' proficiency with the DCRI 1 solution, ensuring its maximum utility for operational research teams.
• Knowledge Transfer: Ensure that best practices, lessons learned, and insights gained from operating DCRI 1 are shared and institutionalized within the organization.
• Performance Monitoring: Define and track metrics to regularly assess the solutions' performance and business impact against strategic and operational objectives.
• Data-driven Decision-making: Promote data-driven decision-making by utilizing the project management system's reporting and analytics capabilities to provide insights into project and portfolio performance.
• Compliance Assurance: Ensure compliance with industry regulations and data protection requirements relevant to academic research, taking a proactive approach to maintain adherence.

Other Duties

• Conducts highly complex work critical to the organization.
• Considered subject matter expert within discipline.
• Works with minimal supervision and with extensive latitude for independent judgment.
• Performs other related duties incidental to the work described herein.

Required Qualifications

Education/Training: (refer to the Duke HR website for minimum qualifications required if applicable)

• Generally requires bachelor's degree, preferably in business administration; Masters degree or post graduate training in clinical discipline or business or healthcare administration is a plus.

Experience: (refer to the Duke HR website for minimum qualifications required if applicable)

• Minimum of 7 years of experience in program and project management, preferably spanning business, technical, and clinical research settings.
• Extensive project management, personnel management, and supervisory experience on large, strategic initiatives.
• Experience managing enterprise-level business, technical, and/or clinical project portfolios.
• Knowledge of and/or experience using large PPM tools. Experience with OnePlan is a significant plus.
• Experience in clinical/CRO environment in business or clinical operations roles is a plus.
• Experience with multiple project funding sources, especially federal government funded projects.
• Experience with professional services organizations and external project delivery.
• Familiarity with Agile planning and execution principles.
• Familiarity with Change Management, process mapping, and data visualization concepts and frameworks.
• Familiarity with Salesforce and/or Oracle/Seibel is a plus.

Knowledge, Skills and Abilities:

• Strong consulting skills, including problem-solving, analysis, oral and written communication, decision making, and relationship management.
• Flexibility and comfort with ambiguity.
• Technical acumen and proficiency.
• Demonstrated success in delivering positive change.

Registration, Certification or Licensure:

• Project Management, Agile, and/or Change Management certifications are advantageous.

Duke is an Affirmative Action/Equal Opportunity Employer committed toproviding employment opportunity without regard to an indiv idual's age,color, disability, gender, gender expression, gender identit y, geneticinformation, national origin, race, religion, sex, sexual orie ntation,or veteran status.

Duke aspires to create a c ommunity built on collaboration,innovation, creativity, and belonging. O ur collective success depends onthe robust exchange of ideas-an exchange that is best when the richdiversity of our perspectives, backgrounds, a nd experiences flourishes.To achieve this exchange, it is essentialthat all members of thecommunity feel secure and welcome, that the contribut ions of allindividuals are respected, and that all voices are heard. All members ofour community have a responsibility to uphold these values.

Duke U niversity provides an annual base salary range for thisposition as USD $ 82,370.00 to USD $164,742.00. Duke University considersfactors such as ( but not limited to) scope and responsibilities of theposition; candidate 's work experience, education/training, and keyskills; internal peer equ ity; as well as market and organizationalconsiderations when extending a n offer.

Your total compensation goes beyond the dollars on your paycheck.Duke provides comprehensive and competitive medical and de ntal careprograms, generous retirement benefits, and a wide array of fam ily-friendly and cultural programs to eligible team members. Learn more at:https://hr.duke.edu/benefits/

Essential Physical Job F unctions: Certain jobs at Duke University andDuke University Health Syst em may include essential job functions thatrequire specific physical and /or mental abilities. Additionalinformation and provision for requests f or reasonable accommodation willbe provided by each hiring department.

Generally requires bachelo rs degree, preferably in businessadministration; Masters degree or post graduate training in clinicaldiscipline or business or healthcare admini stration isa plus.

Minimum of 7 years of experience in programand project management,preferably spanning busines s, technical, and clinical research settings.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.