Sales Operations Manager

Supervises, coaches and provides guidance to Sales Operations team members and work flow. Trusted advisor to the sales organization, provides best in class operations for sales team and accounts. Enhances and maintains processes across team. Partners with Business Leaders, Sales Directors/Managers, Manufacturer Representatives, and internal teams. Collaborates, builds, maintains, and manages account relationships and activities with field sales, account representatives and customer contacts.

• Leads day-to-day execution of team's objectives within Sales Operations
• Collaborates with Sales Operations Leadership to ensure proper sales operations team alignment
• Supports and works in conjunction with Business Team leadership
• Leads team development, including hiring, training, and ongoing capability building
• Develops, pilots, and executes GOJO and account specific processes and programs
• Collaborates with others to identify and improve on information management (communication and knowledge sharing)
• Meets with accounts regarding administrative, operational, marketing, and promotional planning
• Partners with cross-functional teams (MID, Category Management, Etc.) to develop and execute business/sales plans
• Provides account(s) with information required for introducing product(s) into their system
• Lead seamless logistics for account or GOJO sponsored events (meetings, shows, etc.)
• Identifies reporting needs and generates sales reports (trace, rebates, or direct purchases) as required or requested by account, account owner, sales management, or leadership
• Analyzes data and provides reporting as needed or requested by trade vice president and/or account owner and account
• Monitor and track Variable Selling Expenses (VSE) budgets and spends for accounts
• Validate and processes invoices and credit requests pertaining to accounts as outlined on trade development plans
• Collaborates with Sales, Distributor Partner Customers, Pricing Administration, Rebates, Trace Processing, Customer Service, and Supply Chain to ensure Sales Operations needs are met
• Supports business processes across OP2 (contracts & pricing), CRM, legal agreements, marketing promotions, inventory build requests (IBRs), Program Change Requests, and others as determined

• Bachelor's Degree preferred; equivalent work experience will be considered
• Minimum of three (3) years' experience working with accounts in a sales operation and/or service role with demonstrated competency in sales administration, analysis, and support
• Supervisory experience in team-based environments required
• CRM and SAP experience a plus
• Proficiency with all Microsoft Applications required including intermediate to advanced Excel skills
• Experience in a sales environment preferred

Supervises team members; coordinates work activities within team, and project teams.