New

Operations Manager

United Rentals
parental leave, sick time, employee discount
United States, Arizona, Phoenix
Apr 02, 2025
Great company. Great people. Great opportunities. If you would like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals! As a Hub Operation Manager at United Rentals, you will leverage your leadership skills to coordinate and direct the overall delivery of quality service to maximize branch productivity. By working closely with the branch, district and region leadership, you will provide the supervision needed to ensure safety, branch metric performance and Rental Flow efficiency, while contributing to world-class sales and customer service support. You will have P&L responsibility with the goal to drive profitable growth. If you are excited at the prospect of taking your career to the next level with a world leading company and helping us drive continuing success and unparalleled growth, then United Rentals is the place to be. We will provide the tools, the technology and the support you need to do the job right. What you'll do: Drive a culture of safety and discipline through leadership, compliance, accountability, communication, and personal responsibility Understanding of OHSA or Canadian excavation safety standards Execute daily operations plan Ensure order accuracy and timely order processing Maintain a clean, organized and safe facility Ensure driver compliance and vehicle maintenance Ensure the team gets the tools and equipment they need, and they are adequately maintained P&L responsibility and implementing actions to achieve financial objectives Fleet sourcing by using and supporting the tools available Fleet management and suggested capital investment Always support processes, procedures, and communications that lead to first class customer experiences Drive branch metrics by determining root causes and opportunities for improvement and providing coaching and feedback to staff Maximize operational effectiveness and efficiency by ensuring that staff is trained and compliant with the Rental Flow Process Ensure the team is trained on quality standards, technical product specifications, and repair and maintenance processes Support and accountably to and from the district sales team and ERPDM on the order submittal process Ensure on-time delivery and pickup of engineered systems Manage employee schedules to allow for order delivery, fleet maintenance, and product training Lead, plan, measure and continuous improvement of Hub processes Lead existing and new product innovation in terms of rental flow process, product support, and maintenance training. Be a supporter and contributor to standardized HUB processes throughout the Region. Become an expert on our computer systems and technology tools Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching Other duties assigned as needed Requirements: Advanced degree preferred 3+ years operational experience preferred 3+ years working in a team driven, technical product support capacity Supervision and leadership experience (2+ years) preferred P&L understanding preferred Basic knowledge of welding and equipment repairs Basic knowledge of the mechanical and hydraulic workings of construction equipment Trench Safety product experience; preferred but not required Strong motivational and leadership skills Superior customer service, teamwork and verbal/written communication skills Computer and technology skills, proficient in Microsoft Office (particularly Excel) Some travel required (approximately 20%) Valid driver's license with an acceptable record This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures. Why join us? We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer: Paid Parental Leave United Compassion Fund Employee Discount Program Career Development & Promotional Opportunities Additional Vacation Buy Up Program (US Only) Early Wage Access through Payactiv (US Hourly Only) Paid Sick Leave An inclusive and welcoming culture Learn more about our full US benefit offerings here. United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance. At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewardingcareer. United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.