New

Noc Supervisor

TEKsystems
$70,000.00 - $85,000.00 / yr
life insurance, 401(k)
United States, Missouri, Kansas City
Apr 03, 2025
Description Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com. Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of a NOC Supervisor to be a part of a collaborative team. This is a full-time, benefit eligible position. All of us at Bluebird work hard to meet objectives for the organization and live the mission and values of this growing company to meet a common goal. POSITION PURPOSE: The NOC Supervisor manages the day-to-day Network Operations Center (NOC) personal and activities by providing technical knowledge and leadership to the NOC technicians. The NOC supervisor is responsible for hiring and scheduling in a 24 x 7 environment. This position is accountable for overseeing trouble tickets and alarming for all of Bluebird's MPLS, DWDM and fiber optic networks along with physical POP sites and Colocations. You will work closely with Field Operations, Engineering and Outside Plant teams. Qualifications Minimum of 3 years experience in a NOC, network engineering, or similar role Telecommunications Network experience in DWDM, MPLS & SONET networks Willing to be available outside business hours for support and as an escalation point of contact Operations and Engineering background with the ability to support, train, and provide technical direction to others Familiar with Telecom standards and practices Self-motivated and the ability to make sound decisions with minimal supervision Strong PC skills Strong oral and written communications skills Multi-task and maintain composure in a demanding work environment Responsibilities The NOC Supervisor manages the day-to-day Network Operations Center (NOC) personal and activities by providing technical knowledge and leadership to the NOC technicians The NOC supervisor is responsible for hiring and scheduling in a 24 x 7 environment This position is accountable for overseeing trouble tickets and alarming for all of Bluebird's MPLS, DWDM and fiber optic networks along with physical POP sites and Colocations You will work closely with Field Operations, Engineering and Outside Plant teams Monitor and maintain all devices, fiber and physical assets in the Bluebird Fiber Network Train, mentor, and lead the NOC team to support and maintain Bluebird's network and Data Centers Administer and support BBN's EMS/NMS systems Receive, monitor, analyze, and resolve network problems in a timely manner Manage staff of Network Operations Center (NOC) to include performance evaluations Provide 24x7 supervisory support and coverage to the NOC and Operations team Monitor and audit trouble tickets to ensure standards are being met Other RESPONSIBLILITES: * Monitor and maintain all devices, fiber and physical assets in the Bluebird Fiber Network. * Train, mentor, and lead the NOC team to support and maintain Bluebird's network and Data Centers. * Administer and support BBN's EMS/NMS systems. * Receive, monitor, analyze, and resolve network problems in a timely manner. * Manage staff of Network Operations Center (NOC) to include performance evaluations * Provide 24x7 supervisory support and coverage to the NOC and Operations team * Monitor and audit trouble tickets to ensure standards are being met. Skills Noc, Ccna, Tcp/ip, Network operations center, Network monitoring, Net+, dwdm, mpls, sonet, Network operations Top Skills Details Noc,Ccna,Tcp/ip,Network operations center,Network monitoring,Net+,dwdm,mpls,sonet Additional Skills & Qualifications EDUCATION AND EXPERIENCE: * Minimum of 3 years experience in a NOC, network engineering, or similar role * College or Technical degree or equivalent, preferred * Administration and maintenance of IP networks (Cisco Certifications, Nokia NRS), preferred * Highly preferred prior supervisory or managerial experience * Telecommunications Network experience in DWDM, MPLS & SONET networks SKILLS AND ABILITIES: * Willing to be available outside business hours for support and as an escalation point of contact. * Operations and Engineering background with the ability to support, train, and provide technical direction to others. * Familiar with Telecom standards and practices * Self-motivated and the ability to make sound decisions with minimal supervision * Strong PC skills * Strong oral and written communications skills * Multi-task and maintain composure in a demanding work environment. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $70000.00 - $85000.00/yr. Bluebird Fiber Networks offers employees a comprehensive benefits package, including health (HSA/FSA), dental, vision, LTD, STD, and group term life insurance, along with a 401k plan with a 5% automatic contribution and an additional 5% match Workplace Type This is a fully onsite position in Kansas City,MO. Application Deadline This position is anticipated to close on Apr 9, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.